Qwarnee Clark
Summary
Customer Service Representative with 4+ years of experience delivering high-quality support in fast-paced environments. Skilled in resolving escalated issues, managing customer accounts and orders, and maintaining accurate records using CRM systems such as Salesforce. Recognized for strong communication, problem-solving abilities, and a consistent focus on customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Covetrus
06.2022 - 07.2025
- Process and manage customer orders for veterinary supplies and medications, ensuring accuracy and timely fulfillment.
- Communicate clear expectations regarding product availability, pricing, and delivery timelines.
- Investigate and resolve shipment issues, damaged items, billing discrepancies, and invoice errors.
- Assist customers with account setup, pricing inquiries, promotions, returns, cancellations, and order modifications.
- Maintain detailed and accurate customer records using Salesforce and internal systems.
- Troubleshoot shipping delays, system issues, and billing concerns to minimize service disruptions.
- Successfully applied de-escalation techniques to resolve customer complaints, reducing supervisor call transfers.
Customer Service Representative
Avantive Solutions
05.2020 - 04.2022
- Managed order placement for qualifying members purchasing over-the-counter and healthy food products.
- Responded to customer inquiries with accurate, timely information regarding products, services, and order status.
- Maintain detailed documentation of customer interactions, transactions, and feedback for quality assurance.
- Built strong customer relationships through personalized support and attentive service.
- Resolved product and service complaints through effective communication and follow-up.
- Processed and recorded customer payments using automated systems while maintaining data accuracy.
- Adhered to quality control standards to support high customer satisfaction scores.
Education
High School Diploma -
TW JOSEY HIGH SCHOOL
Augusta, GA05-2019
Skills
- Customer Relations & Support
- Order & Account Management
- Conflict Resolution & De-escalation
- Credit Card & Payment Processing
- Salesforce & CRM Systems
- Active Listening & Clear Communication
- Multitasking in High-Volume Environments
- Problem Solving & Troubleshooting
- Detail-Oriented
- Team Collaboration
Timeline
Customer Service Representative
Covetrus
06.2022 - 07.2025
Customer Service Representative
Avantive Solutions
05.2020 - 04.2022
High School Diploma -
TW JOSEY HIGH SCHOOL