Qwauntavia Ellison
2222 Tupelo Rd
Summary
To secure a customer service position in a medically established diverse environment. Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
17
17
years of professional experience
Work History
Assembly Line Operator
Inalfa Roof Systems
10.2018 - 03.2023
- Trained new employees on assembly procedures, fostering a supportive work environment and promoting teamwork among staff.
- Collaborated with team members to identify process improvements, resulting in increased productivity and reduced waste.
- Conducted quality assurance inspections on finished components and identified issues.
- Assembled components with minimal supervision, exceeding expected project milestones.
Customer Service
Conduent/humana
08.2017 - 09.2018
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Streamlined operations by implementing efficient customer service processes and procedures.
- Immediately brought critical issues to customer service manager for resolution.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Access Consultant/ Case Manager
Careviso
10.2016 - 04.2017
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Coordinated referrals for specialty care, diagnostic testing, or other necessary services to optimize patient outcomes.
- Improved patient satisfaction by developing and implementing individualized care plans.
- Facilitated family meetings to discuss goals of care, clarify expectations, and promote open communication among all members involved in the decision-making process.
Warehouse Associate
The McGee Group
06.2014 - 08.2016
- I was in the returns dept
- I had to intake returned frames determine if they were broken or reusable, adjust, package, label and sort them
- I also called various doctor's offices as well as patients to make sure what they returned was correct
Warehouse Associate
Fabric.com
08.2009 - 03.2010
- Assisted team members in packaging/distributing company products
- Assisted with daily and monthly audit
- Provided assistance in filling individual customer order
Warehouse Associate
Southern Ice Cream
06.2008 - 05.2009
- Assisted with monthly audit
Customer Service
Wendy's
04.2006 - 04.2007
- Cash handling
- Cleaning and stocking
Education
Criminal Justice -
Delta Community College
Stockton, CA01.2012
High School Diploma -
Maynard Evans High School
Orlando, FL05.2008
Skills
- SELF-STARTER
- TEAM PLAYER
- Warehouse Associate
- Customer service
- Assembly
- Operating systems
- Providing customer service
- Team leadership & development
- Workplace cleanliness
- Case management
- Healthcare systems
- Care planning
- Medical terminology
- Medication dispensing understanding
Additional Information
Proven professional and team player with experience in customer care, Highly motivated, self-starter with strong interpersonal and communication skills, Familiar with PC platform operating systems
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assembly Line Operator
Inalfa Roof Systems
10.2018 - 03.2023
Customer Service
Conduent/humana
08.2017 - 09.2018
Patient Access Consultant/ Case Manager
Careviso
10.2016 - 04.2017
Warehouse Associate
The McGee Group
06.2014 - 08.2016
Warehouse Associate
Fabric.com
08.2009 - 03.2010
Warehouse Associate
Southern Ice Cream
06.2008 - 05.2009
Customer Service
Wendy's
04.2006 - 04.2007
High School Diploma -
Maynard Evans High School
Criminal Justice -
Delta Community College
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