Qwayne Franklin
Youngstown
Summary
Diligent Closing Manager supervises closing shift in high-volume, fast-paced retail atmosphere. Responds with flexibility to shifting priorities and rapid change to improve products, services and customer satisfaction. Committed to established closing operating procedures to protect assets and keep employees safe.
Dedicated Closing Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Closing Manager
Mortgage Connect
03.2020 - Current
- Enhanced closing procedures by streamlining processes and implementing time-saving strategies.
- Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Directed, organized and controlled closing functions for sites in multiple states.
Closing Team Lead
Mortgage Connect LP
06.2016 - Current
- Improved closing efficiency by streamlining processes and implementing best practices.
- Reduced errors in closing transactions through thorough review and attention to detail.
- Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
- Increased customer satisfaction with timely and accurate closings, ensuring smooth transactions.
- Mentored junior staff members to develop their skills, contributing to the overall growth of the team''s performance levels.
- Promoted open communication among team members, fostering an environment conducive to problem-solving and idea-sharing that ultimately enhanced overall performance levels within the group.
Dipper
Homer Laughlin China
05.2015 - 06.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Closing Team Lead
Servicelink
03.2008 - 04.2014
- Improved closing efficiency by streamlining processes and implementing best practices.
- Reduced errors in closing transactions through thorough review and attention to detail.
- Increased customer satisfaction with timely and accurate closings, ensuring smooth transactions.
- Collaborated with cross-functional teams for seamless coordination of all aspects involved in the closing process.
- Mentored junior staff members to develop their skills, contributing to the overall growth of the team''s performance levels.
- Maintained a comprehensive understanding of industry trends, regulations, and best practices, allowing for informed decision-making in response to evolving market conditions.
Education
Business
Youngstown State University
Youngstown, OHHigh School Diploma -
Wellsville High School
Wellsville, OH05.1997
Skills
- Closing Disclosures
- Title Search
- Compliance Regulations
- Loan Closing
- Spreadsheet Management
- Required Closing Document Management
- Customer service focus
- Continuous learning
- Problem-solving abilities
- Employee evaluation
- Process improvement
- Staff training
- Effective communication
- Strong leadership
- Performance monitoring
- Product knowledge
- Attention to detail
Timeline
Closing Manager
Mortgage Connect
03.2020 - Current
Closing Team Lead
Mortgage Connect LP
06.2016 - Current
Dipper
Homer Laughlin China
05.2015 - 06.2016
Closing Team Lead
Servicelink
03.2008 - 04.2014
Business
Youngstown State University
High School Diploma -
Wellsville High School
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