Summary
Overview
Work History
Education
Skills
Timeline
Generic

Qwendolyn Hollis

Memphis,US

Summary

Customer Service Specialist with expertise in remote customer data analysis and network security management. Proven track record in process optimization and client satisfaction enhancement. Skilled in technical document writing and relationship management, consistently achieving high-quality standards and promoting team collaboration. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Work From Home
Houston, US
05.2021 - 12.2022
  • Analyzed customer data to identify and resolve service quality issues.
  • Handled diverse customer service tasks to strengthen client satisfaction and loyalty.
  • Managed network security through installation of firewalls and VPNs for client protection.
  • Led project to successful completion after manager exit, ensuring timely delivery.
  • Optimized audio/video casting process to increase productivity.

Data Entry Clerk

Remote
Memphis, Tennessee
04.2020 - 07.2021
  • Input data accurately into digital databases and spreadsheets for reliable record-keeping.
  • Verified data integrity by cross-referencing multiple sources to ensure accuracy.
  • Organized and maintained electronic files to facilitate quick access.
  • Collaborated with team members to achieve timely completion of data entry tasks.
  • Utilized data entry software to enhance process efficiency.
  • Conducted regular audits of entered data to uphold quality standards.

Data Entry Analyst

Methodist North Hospital
Memphis, US
05.2018 - 11.2019
  • Entered scanned documents into a database while correcting data entry errors to prevent duplication.
  • Organized and cross-checked input data against original documents to ensure accuracy.
  • Achieved over 10 key actions per hour with minimal error rates.
  • Maintained high-quality standards to support team performance objectives.
  • Facilitated new software training for employees during migration processes.
  • Implemented software solutions to detect and correct data inaccuracies.
  • Transferred data and documents using newly introduced tools for efficiency.

QC Clerk

Memphis International Airport (MEM)
Memphis, US
  • Wrote technical documents such as deviation reports, testing protocols, and trend analyses.
  • Interpreted test results by comparing them to established specifications and control limits.
  • Made recommendations about whether or not the data should be released.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.

Education

High School -

Melrose High School
Memphis, TN
01.2015

Skills

  • Proofreading and data entry
  • Customer data analysis
  • Network security management
  • Data integrity verification
  • Relationship management
  • Communication skills
  • MS Office proficiency
  • Database administration
  • Customer service excellence
  • Technical document writing
  • Software training facilitation

Timeline

Customer Service Specialist

Work From Home
05.2021 - 12.2022

Data Entry Clerk

Remote
04.2020 - 07.2021

Data Entry Analyst

Methodist North Hospital
05.2018 - 11.2019

QC Clerk

Memphis International Airport (MEM)

High School -

Melrose High School

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