Qwentaja Oliver
Sacramento,CA
Summary
I'm a dedicated worker actively pursuing a project management certification, always open to learning and quickly grasping new concepts. With a knack for multitasking, efficient communication, and the ability to excel both independently and as part of a team, I strive to bring professionalism and effectiveness to any task at hand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Adult Caregiver
IHSS
Roseville, CA
10.2022 - 11.2023
- Provided companionship for elderly clients by engaging them in conversation and sharing stories.
- Transported clients to medical appointments or other destinations when needed.
- Performed light housekeeping duties such as laundry, cleaning rooms, changing bed linens.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Adult Caregiver
Michael Shaffer
Sacramento, CA
02.2021 - 10.2023
- Assisted clients with daily living skills including grooming, bathing, dressing, meal preparation and feeding.
- Maintained detailed records of client's health information including medication administration logs.
- Communicated effectively with family members regarding the care of their loved ones.
- Developed individualized plans for each client based on their needs and preferences.
- Maintained clean and well-organized environment for client happiness and safety.
Phone Operator
Teledirect Telecommerce
Sacramento, CA
01.2020 - 11.2020
- Maintained a professional demeanor while handling customer calls.
- Provided customer service support for customers with questions or technical issues.
- Transferred calls to other departments as needed.
- Provided accurate information regarding company services, procedures, and policies.
- Performed data entry of customer contact information into computer database systems.
- Handled escalated customer complaints professionally and effectively.
Education
High School Diploma -
John Muir Charter Schools
Grass Valley, CA03-2024
Skills
- Adaptability
- Computer skills
- Time Management
- Product Knowledge
- Problem-Solving skills
- Compassionate Care
- Behavioral Management
- Documentation
- HIPAA Compliance
- ADL Assistance
- PPE Usage
Languages
English
Native/ Bilingual
Certification
- CPR, AED, First-Aid (05-17-2023)
- Trauma-Informed Approaches to providing care (09-12-2023
- Abuse ,Neglect, and Financial Exploitation (10-02-2023)
Timeline
Adult Caregiver
IHSS
10.2022 - 11.2023
Adult Caregiver
Michael Shaffer
02.2021 - 10.2023
Phone Operator
Teledirect Telecommerce
01.2020 - 11.2020
High School Diploma -
John Muir Charter Schools
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