Allison Roberts
Prairie Du Chien,WI
Summary
Allison Roberts Professional Summary - Reliable, competent, detail-oriented, and organized professional, focusing my skills and professional experience towards new employment opportunities. Always interested in learning more. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
ACE
Prairie Du Chien , WI
02.2022 - Current
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Effective liaison between customers and internal departments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to customers during service, account management and order calls.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Welcomed, greeted and assisted guests in high-traffic store, generating > $2K dollars in business per hour.
Tier 3 Customer Service & Peer Assist Line Support
Duluth Trading Co.
Mt Horeb, WI
06.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Resolved any order issues over phone, email, and chat with 60-100 customers daily.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
- Communicated professionally with colleagues, freelancers and clients.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Director of Staffing Sales / State of Hawaii Team Trainer
Gourmet Events, Hawaii
10.2015 - 08.2017
- Build client list and acquire ongoing staffing contracts
- Travel to multiple islands monthly
- Generate quarterly and annual budgets, personal budget of $3.2 mi
- Attend operations meetings to discuss expectations of clients per event
- Follow schematics for event set up and execute accordingly
- Supervise staff to ensure all responsibilities are executed to company expectations
- Train new staff on companies highest service standards - Acquire vendors for event and provide documentation to administrative personnel - Provide feedback per event to assist in future training possibilities for all staff
- Participate in ongoing Leadership Training.
Operator/Manager/Chef
Old Man River Restaurant & Brewery
McGregor, Iowa
02.2013 - 09.2015
- Supervised and prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Led shifts while personally preparing food items and executing requests based on required specifications
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation
- Reduced food costs by using seasonal local fresh ingredients from local farmers, setting standards for portion size, management of inventory and minimizing waste
- Successfully reduced the restaurant's annual labor costs through the proper budgeting, scheduling and management of staff
- Managed kitchen and serving staff by recruiting, selecting, hiring, orientating, training, assigning, scheduling, supervising, evaluating and delegating when necessary
- Maintained a skilled kitchen and serving staff by properly coaching, counseling, and redirecting employees
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Conducted annual performance review
- Oversaw, maintained and liaised with vendors for inventory and supplies
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons and dinners
- Also, offered off-site catering
- Prepared and executed new menu implementations.
Property Caretaker
Organic Farm & Property
Eastman, WI
11.2008 - 01.2015
- Prepared property for seasonal changes
- Planted majority of current 80+ fruit and landscaping trees and bushes
- Maintained landscaping and orchard for needs and seasonal changes
- Cared for property animals with feeding, veterinary needs, and various other needs as they arose
- Provided minor maintenance as needed
- Coordinated repair and service people as needed
- Ensured safety of the property at all times for residents, owners, and guests.
Owner/Operator/Chef
Eastman Stop and Shop
Eastman, WI
08.2011 - 04.2014
- Supervised and prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation
- Oversaw, maintained and liaised with vendors for inventory and supplies
- Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Prepared for and executed new menu implementations
- Maintained shelves and product cases for expired stock and discarded outdated or spoiled items
- Managed inventory
- Verified all deliveries against invoices and completed shortage and overage reports.
Owner/Operator/Chef
EduCaterers
Eastman, WI
02.2009 - 12.2012
- Prepared food items consistently in compliance with recipes, portioning, cooking and waste control guidelines
- Maintained cost control, sanitation, menu development for private dining and catering
- Personally preparing food items and executed requests based on client specifications
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation
- Planned and executed organic gardening practices and utilized herbs, vegetables, and fruits in each catering opportunity
- Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends
- Organized special events including receptions, promotions and corporate luncheons
- Provided unique menu options for each individual client
- Prepared all desserts from scratch for each and every client
- Accepted invitations to prepare and execute presentations on various harvested garden items seasonally
- Prepared and maintained inventory records.
Education
High School Diploma -
Badger High School
Lake Geneva, WI06.1991
Skills
- Successful Project planning and Execution
- Effective leader
- Staff training/development
- Creative Writing for Business
- Consistently meet goals
- Efficient multi-tasker
- Excellent client building and peer working relationships
- Strong work ethic
- Highly organized
- Microsoft Office proficient
- Articulate and well-spoken
- Creative Writing in General
- Flexible and Adaptable
- Order Fulfillment
- Inbound and Outbound Calling
- Key holder experience
- Successful Project planning and Execution
- Successful Project planning and Execution
- Successful Project planning and Execution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
On The Road of By and By We Pass the House of Never
Unknown
Timeline
Customer Service Representative
ACE
02.2022 - Current
Tier 3 Customer Service & Peer Assist Line Support
Duluth Trading Co.
06.2020 - 11.2021
Director of Staffing Sales / State of Hawaii Team Trainer
Gourmet Events, Hawaii
10.2015 - 08.2017
Operator/Manager/Chef
Old Man River Restaurant & Brewery
02.2013 - 09.2015
Owner/Operator/Chef
Eastman Stop and Shop
08.2011 - 04.2014
Owner/Operator/Chef
EduCaterers
02.2009 - 12.2012
Property Caretaker
Organic Farm & Property
11.2008 - 01.2015
High School Diploma -
Badger High School
Similar Profiles
Myunhi-Hausen QUICHUNG TANMyunhi-Hausen QUICHUNG TAN
Agent de sécurité at ACEAgent de sécurité at ACE
Christy GalindoChristy Galindo
Maintenance at ACEMaintenance at ACE
Mrs.Gowshikaa.G Mrs.Gowshikaa.G null
Staff in Internal Auditing at ACEStaff in Internal Auditing at ACE
Heidi WoodHeidi Wood
ACE Specialist/Support Specialist at ACEACE Specialist/Support Specialist at ACE
Crystal GrahamCrystal Graham
Payroll Specialist at LKI Choice Lori KnappPayroll Specialist at LKI Choice Lori Knapp