Quantarius Whitted Williams
Fayetteville,,NC
Summary
Dynamic banking and financial services professional with a strong emphasis on customer service, account management, and tailored financial solutions. Recognized for effective collaboration within teams while adapting to evolving demands and consistently delivering exceptional results. Expertise in transaction handling, client advisement on banking products, and fostering strong client relationships underscores a commitment to excellence. Proactive learner with strong analytical and communication skills, dedicated to contributing to team success and driving continuous professional growth.
Overview
4
4
years of professional experience
Work History
Universal Banker
Lumbee Guaranty Bank
Fayetteville, NC
07.2024 - Current
- Assisted customers with account inquiries, transactions, and service requests efficiently.
- Collaborated with team members to streamline branch operations and improve customer experience.
- Analyzed customer feedback to identify service improvement opportunities, enhancing overall satisfaction.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
Financial Service Representative
State Employees Credit Union
05.2022 - 01.2024
- Cultivated strong customer relationships and enhanced loyalty through personalized service and adherence to regulatory requirements.
- Cultivated strong customer relationships and boosted loyalty by delivering personalized service and ensuring strict adherence to regulatory requirements.
- Expertly managed daily cash transactions with precision and efficiency, ensuring a seamless experience for members.
- Expanded corporate knowledge by mentoring with seasoned coworkers and managers, improving expertise in financial services.
- Actively monitored and researched company updates via the website to remain informed on corporate advancements and provide informed assistance to members.
- Maintained awareness of company developments and communicated relevant updates to members, ensuring they remained informed.
Education
Bachelor of Science - Journalism & Mass Communication
North Carolina Agricultural And Technical State University
Greensboro, NC06-2020
MBA - Finance
University of North Carolina At Pembroke
Pembroke, NC12-2023
Skills
- Customer financial assessment
- Banking compliance knowledge
- Customer relationship management
- Customer needs assessment
- Customized solutions development
- Analytical thinking
- Strategic planning
- Self-motivation
Timeline
Universal Banker
Lumbee Guaranty Bank
07.2024 - Current
Financial Service Representative
State Employees Credit Union
05.2022 - 01.2024
Bachelor of Science - Journalism & Mass Communication
North Carolina Agricultural And Technical State University
MBA - Finance
University of North Carolina At Pembroke
EXTRACURRICULAR ACTIVITIES
- Willis Creek A.M.E Zion Church, Trustee Board Member
- Willis Creek A.M.E Zion Church, Assistant Youth Director
- Willis Creek A.M.E Zion Church, Class leader