Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Generic

Zakyia Green

Killeen

Summary

Multi-Unit Manager at H&R Block with expertise in B2B sales and team leadership. Achieved a 91% client conversion rate through effective coaching and enhanced operational efficiency. Proficient in performance management and dedicated to fostering business growth via targeted training programs. Extensive experience in motivating staff and implementing successful sales strategies to drive profitability.

Overview

12
12
years of professional experience

Work History

Multi-Unit Manager

H&R Block
Killeen
01.2023 - Current
  • Recruited, trained, and developed sales and assistant management teams to continually provide exceptional customer service and business-building opportunities.
  • Established employee performance targets, provided sales coaching, and delivered product knowledge education to support revenue growth and minimize returns/cancellations.
  • Exceeding client conversion goals at a 91% overall in three offices.

Retail Store Manager

Mobilelink
Copperas Cove
11.2019 - 09.2022
  • Increased KPI results at each location by 30% with focus on personal growth, associate performance accountability and efficient store management operations.
  • Provide support for 4 stores in the district Managed a team of 20 plus sales associates on the daily operation.
  • Excelled in coaching, counseling, and developing associates for the needs of business in multiple locations.

Assistant Store Manager

First Cash Pawn
Killeen
06.2016 - 10.2019
  • Motivated associates to achieve sales goals while managing inventory, weekly stock, operational tasks and ensuring customer satisfaction.
  • Well-organized and timely processing of shipment and merchandise-to-sales floor flow.
  • Assist store manager with developing action plans relative to increasing or maintaining targets as required by company initiatives.

Customer Service Manager (CSM)

Walmart
Tacoma
05.2013 - 02.2015
  • Act as a direct line of identification and communication between Customer Service Representatives, Sales and Management.
  • Research complex issues, analyze, troubleshoot and remedy customer issues within established compliance guidelines and resolve escalated customer complaints.
  • Executed operations of cash register, maintained Customer Service Desk, initiated daily operations schedules and supervised employee staff.

Education

High school diploma -

Lincoln High School
Tacoma, WA
06-2012

Skills

  • B2B sales and business development
  • Sales management and negotiation
  • Inside and outside sales
  • Customer relationship management
  • Account and operations management
  • Team leadership and supervision
  • Business analysis and research
  • Marketing strategies and merchandising
  • Training and development programs
  • Performance management and employee relations
  • Microsoft Office proficiency
  • Communication skills and customer service
  • Budgeting and payroll management

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Sales skills, Proficient, 06/01/21
  • Sales fit, Proficient, 06/01/22
  • Attention to detail, Proficient, 09/01/21
  • Retail customer service, Proficient, 06/01/22
  • Management & leadership skills: Impact & influence, Proficient, 04/01/22
  • Supervisory skills: Motivating & assessing employees, Proficient, 06/01/22
  • Office manager, Proficient, 05/01/23
  • Customer service, Proficient, 06/01/22
  • Supervisory skills: Motivating & assessing employees, Proficient, 02/01/24
  • Business math, Proficient, 06/01/21

Timeline

Multi-Unit Manager

H&R Block
01.2023 - Current

Retail Store Manager

Mobilelink
11.2019 - 09.2022

Assistant Store Manager

First Cash Pawn
06.2016 - 10.2019

Customer Service Manager (CSM)

Walmart
05.2013 - 02.2015

High school diploma -

Lincoln High School

Similar Profiles

CREATE PROFILE