Summary
Overview
Work History
Education
Skills
Timeline
Generic

Qyana Gurley

Huntsville,AL

Summary

I have been working with Customer Service for seven years, I strive to provide the best customer service skills that are expected of me. I love to make a difference while performing my work ethics that I have built; I will be honored to provide your company within the same energy.

Overview

10
10
years of professional experience

Work History

Remote Customer Service Representative

Everise
11.2020 - Current
  • Time management
  • Multitasking
  • Escalate cases to tier 2.
  • Work from home online chat agent
  • Assist clients in troubleshooting technical issues
  • Acknowledge, Reassure, and Empathize
  • Outstanding Communication Skills
  • Provide system support through calls/chats to ensure customers are well satisfied
  • Examine systems to identify technical issues and guide them on to resolving them.

Customer Service Representative

S&H
11.2019 - 11.2020
  • Taking Photos
  • Negotiating contract terms
  • Representing clients
  • Identifying potential customers
  • Show apartments to potential renters
  • Lease apartments to qualified renters
  • Perform managerial duties concerning the property as directed
  • Collect payments and security deposits
  • Scheduled appointments for Maintenance
  • Kept work area clean and neat
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

CBRE
08.2018 - 12.2019
  • Answering inbound calls & troubleshooting wireless devices
  • Reaching out to customers on past due payments & accepting payments.
  • Setting up payment plans
  • Use of multiple systems to perform job duties
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Publix
08.2015 - 08.2018
  • Greeted customers, located products, price-checked items, and organized store shelves and displays.
  • Answered customers questions about products and services.
  • Balanced the cash register, made changes, recorded purchases, and scanned items for sale.
  • Handled all request made for money orders
  • Processed cash, debit, credit and check transactions using a cash register or other point- of- sale system in retail environment.

Education

High School Diploma -

Advanced High School | Hillcrest High School
Tuscaloosa, AL
05.2018

Skills

  • Problem Solving
  • Customers Service
  • Communication
  • Senior Care
  • Property Leasing
  • POS
  • Manger
  • Meeting Sales Goals
  • Presentation Skills
  • Negotiation
  • Self – Confidence
  • Billing & Coding – 2 Years
  • Collection – 1 Year
  • Microsoft PowerPoint – 2 Years

Timeline

Remote Customer Service Representative

Everise
11.2020 - Current

Customer Service Representative

S&H
11.2019 - 11.2020

Customer Service Representative

CBRE
08.2018 - 12.2019

Customer Service Representative

Publix
08.2015 - 08.2018

High School Diploma -

Advanced High School | Hillcrest High School

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