Qydrika Walker
Phenix City,US
Summary
Energetic and adaptable professional with knack for connecting with customers and fostering long-term relationships. Possesses solid understanding of customer needs and conflict resolution, coupled with strong communication and problem-solving skills. Committed to driving customer satisfaction and loyalty through personalized support and effective issue resolution.
Overview
6
6
years of professional experience
Work History
Customer Retention Specialist
Globe Life Insurance
05.2024 - 10.2024
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
Quality Control Inspector
IEA Construction
05.2023 - 02.2024
- Improved performance of production staff and reduced errors with detailed non-conformance reports
- Validated fabrication process and verified conformance with requirements by performing first-piece inspections
- Created quality control plans based on project-specific technical documentation and requirements
- Reviewed technical documents, such as blueprints and specifications, to determine inspection criteria
- Conducted tests on materials and products to ensure compliance with industry regulations
- Inspected finished products for defects and adherence to quality standards
Recon Specialist
Aflac
04.2023 - 06.2023
- Verified in cash and credit payments on a daily basis
- Double-checked project and employee data and made manual adjustments to financial data
- Monthly expense variances and explanations were collected and reported
- Assisted with monthly reporting analysis to ensure that internal reports were valid and that production operations and the general ledger were reconciled
- Reviewed accounts, resolved coding issues, and tracked recurring expenses for accrual entry
DFA
10.2022 - 05.2023
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
Customer Service Specialist
Concentrix
05.2022 - 10.2022
- Handled complex transactional and emotional customer situations quickly and professionally while meeting service commitments
- Provided primary customer support to internal and external customers in a fast-paced environment
- Accurately tracked and recorded all customer interactions in the CRM platform
- Customer inquiries were handled via phone, email, and web-based platforms
- Customer advisory about available products and service range
Benefits Advisor
Anthem Blue Cross Blue Shield
10.2020 - 06.2021
- Logged all client conversations, policy information, and changes in client information at the time of each phone call
- Assisted customers in making health-care package decisions by carefully matching them with the most appropriate products and services
- Provided targeted advice on issues such as applicable employment regulations, compensation strategies, and internal systems to assist businesses in modernizing antiquated or ineffective practices
- Built long-term, profitable relationships with clients, meeting or exceeding monthly sales targets while maintaining the agency's professional image
- Updated information by conducting annual reviews of existing policies
- Calculated quotes and provided information on insurance options to potential clients
- Documented all field data and uploaded it to the company database for efficient processing with CRM
CSR
Convergys
05.2018 - 11.2019
- Increased sales by displaying merchandise in an appealing and orderly manner
- Elicited information from customers by asking open-ended questions and assisting them in selecting appropriate merchandise
- Handled customers with efficiency and attention to detail from the first contact to the final payment, resulting in increased loyalty and partnerships
- Helped to achieve loss prevention goals by keeping accurate drawers and keeping track of shopper behavior
- Built and nurtured successful relationships with new and long-term customers by networking within the community
Education
High School -
Spencer High School
Columbus, GA05.2016
Skills
- Customer service
- Invoice processing
- Data entry
- High-energy attitude
- Active listening
- Detail-oriented
- Organizational strengths
- Multi-Task Management
- Service standard compliance
- Customer satisfaction
- Policy understanding
- Equipment Calibration
- Compliance Enforcement
- Product Inspection
- Raw materials testing
Timeline
Customer Retention Specialist
Globe Life Insurance
05.2024 - 10.2024
Quality Control Inspector
IEA Construction
05.2023 - 02.2024
Recon Specialist
Aflac
04.2023 - 06.2023
DFA
10.2022 - 05.2023
Customer Service Specialist
Concentrix
05.2022 - 10.2022
Benefits Advisor
Anthem Blue Cross Blue Shield
10.2020 - 06.2021
CSR
Convergys
05.2018 - 11.2019
High School -
Spencer High School
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