Summary
Overview
Work History
Education
Skills
References
Timeline
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Qyiara Martin

Qyiara Martin

Sacramento,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.

Overview

3
3
years of professional experience

Work History

Barista

Dutch Bros
Sacramento, CA
06.2023 - Current
  • Utilized POS system to receive and process customer payments.
  • Input orders into point of sale system and handled customer payments.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Created signs and displays to advertise store products or events.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Maintained calm demeanor during high-volume periods and special events.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Described menu items to customers and suggested appealing products.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Received and accurately processed customer payments.

Usher

Cal Expo
Sacramento, CA
06.2022 - Current
  • Provided assistance to people with disabilities who require special accommodation.
  • Provided information regarding events, facilities, and services.
  • Ensured that emergency exits were not blocked or obstructed.
  • Verified tickets for entry into the venue.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Adhered to all safety protocols while performing job duties.
  • Informed security of any suspicious activity or persons on premises.
  • Actively monitored crowd control during large gatherings.
  • Maintained positive working relationship with fellow staff and management.
  • Directed crowds away from restricted areas or hazardous locations.
  • Assisted patrons with handicaps to appropriate seating.
  • Greeted guests and directed them to their seats.
  • Answered questions from guests about events, venues, times.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Food Runner

Chili's Bar and Grill
Folsom, CA
08.2022 - 12.2022
  • Maintained knowledge of menu items and daily specials to answer customer inquiries.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Filled and served various beverages for customers.
  • Greeted guests with friendliness and professionalism.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Provided exceptional customer service, responding promptly to requests and concerns.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Effectively multitasked within fast-paced environment.
  • Seamlessly adapted to changes in menu or kitchen procedures to maintain service efficiency.
  • Provided assistance with clearing plates from tables after meals were completed.
  • Ensured all dishes were served at the correct temperature and presentation.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
  • Organized food orders and ensured accuracy of items served to customers.
  • Monitored food quality before serving, ensuring all dishes met establishment standards.

Education

Some College (No Degree) - Criminal Justice

Sierra College
Rocklin, CA

Skills

  • Coffee expertise
  • Opening and closing duties
  • Dining room maintenance
  • Espresso machine operation
  • Up-selling
  • Cleanliness
  • Excellent math skills
  • Excellent memory
  • Team player
  • Order taking
  • Time management
  • Exceptional customer service
  • Ingredient restocking
  • Safe food handling
  • Adaptive and creative
  • Drink customization
  • Food running
  • Cash register operation
  • Active listener
  • Conflict mediation
  • Attention to detail
  • Speedy and efficient
  • Clear communication
  • Menu memorization
  • POS system operation
  • Smoothie making
  • Tea expertise
  • Recipe adherence
  • Performance improvement
  • Hospitality and accommodation
  • Verbal and written communication
  • Cash handling
  • Coffee brewing
  • Table bussing

References

References available upon request.

Timeline

Barista

Dutch Bros
06.2023 - Current

Food Runner

Chili's Bar and Grill
08.2022 - 12.2022

Usher

Cal Expo
06.2022 - Current

Some College (No Degree) - Criminal Justice

Sierra College

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Qyiara Martin