Qyleisha Douglas

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Trained team members on cash register operation and cash handling.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Maintained current knowledge of store promotions and highlighted sales to customers.

greeting customers, taking orders, preparing food according to company standards, handling transactions, and ensuring the restaurant is tidy and welcoming

• Responded to customer needs immediately upon greeting at restaurant entrance.
• Facilitated identification of customer preferences through attentive assistance.
• Worked flexible hours, including additional shifts to fulfill business requirements.
• Managed cash register operations for cash, check, and credit card transactions with precision.
• Answered menu-related questions regarding pricing and offerings competently.
• Processed orders, filled drinks, and accepted payments efficiently.

Managed operations at three distinct sites: Jonesboro, Morrow, and Stockbridge.

Streamlined procedures to improve overall operational effectiveness.

Evaluated performance indicators to drive enhancements in service delivery.

Led team meetings to ensure alignment on goals and objectives.

Trained employees on best practices for operational excellence.

Maintained compliance with industry regulations across all locations.

Coordinated inter-site communications to promote teamwork.

• Cashier
• Back of House
• Food preparation: Operate fryers and microwaves, prepare and assemble food,

and assist in the kitchen

• Customer service: Greet customers, take orders, and explain menu items
• Cleaning: Clean food and stock areas, sweep and mop floors, remove trash, and clean equipment
• Inventory: Maintain inventory, receive inventory, and unload delivery trucks
• Sanitation: Follow health and sanitation guidelines, and ensure the restaurant is safe and sanitary
• Teamwork: Communicate with other team members and leaders, and assist with opening and closing procedures
• Guest experience: Ensure the guest experience is consistent with the Chick-fil-A brand, and resolve guest complaints
• Training: Train new team members
• Leadership: Keep the team on task and motivated, and assist with team member reviews
• Compliance: Follow Chick-fil-A's operational policies and procedures, and adhere to food safety standards

• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Maintained tidy environment to comply with cleanliness and sanitation standards.
• Developed strong relationships with parents through regular communication about their child''s progress and needs.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Daycare workers are responsible for the safety of the children in their care. They monitor children during play and activities, and ensure that the environment is clean and safe.CareDaycare workers care for children's basic needs, such as feeding, changing diapers, and helping with dressing.ActivitiesDaycare workers plan and organize activities that encourage learning and development, such as arts and crafts, story time, and outdoor play.SchedulesDaycare workers create schedules and routines to ensure children get enough rest, physical activity, and playtime.CommunicationDaycare workers communicate with families, keeping them informed of their children's progress, interests, and any concerns.RecordsDaycare workers keep records of children's progress, routines, interests, meals served, and medications administered.Disciplinepriate disciplinary measures to maintain

• Welcomed customers with a friendly demeanor while processing orders and payments.
• Prepared and packaged food and drink items efficiently.
• Cultivated customer relationships to drive repeat business.
• Maintained cleanliness across dining areas, restrooms, and exterior environments.
• Ensured compliance with health and safety standards in all work areas.
• Adapted to flexible scheduling and additional shifts to support business requirements.
• Balanced cash drawer accurately at end of each shift for precise accounting.