Qyon Reeves
Tulsa,OK
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Knowledgeable IT security professional with years of experience designing and implementing security solutions in high-availability environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Software Analyst
LabCorp IT
Tulsa, OK
11.2021 - Current
- Monitored bug tracking systems and ensured timely resolution of reported issues.
- Directed troubleshooting for bugs and flaws discovered in both pre-release and final production software products.
- Modified existing configurations, designs, codes and team processes and maintained corresponding technical documentation.
- Created comprehensive test plans to ensure quality assurance of developed systems.
- Documented requirements, specifications, processes and procedures related to software development projects.
- Collaborated with IT team to schedule and implement software patches at times most likely to produce minimal service disruptions.
- Developed detailed project plans including milestones, tasks, resources and timelines.
- Drove solutions to enduring problems with unprecedented and traditional approaches to algorithm and coding architecture analysis.
- Built protocol for program analysis and usability validation through deliberate and informed procedures.
- Performed system design reviews, code inspections and technical evaluations.
- Analyzed complex problems and provided innovative solutions based on business needs.
- Assisted in creating training materials for users of newly developed systems.
- Identified areas of improvement in existing systems by conducting root cause analysis.
- Coordinated with multiple stakeholders to ensure successful delivery of projects.
- Supported creation of routing information, transmitted correct totals every day and solved critical issues via software data updates.
- Trained staff and users to work with computer systems and programs.
Technical Support Representative
Aflac
Tulsa, OK
11.2020 - 10.2022
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Supported customers with online billing, access and account issues.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Developed and maintained strong relations with customers to meet quality expectations.
- Input customer service orders and tracked orders through to completion.
Sales Representative
PepsiCo
Tulsa, OK
11.2019 - 11.2021
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Used CRM database to track referral and appointment data.
- Developed key customer relationships to increase sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Improved overall customer purchasing experiences to promote steady revenue.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Researched competitors' products, prices, and sales techniques.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Insurance Broker
The Pillar Group
Tulsa, OK
01.2017 - 11.2020
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Promoted client retention through high-quality service and follow through.
- Provided information and answered questions via personal meetings, telephone calls and email.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Made appointments with potential clients to discuss products.
- Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
- Managed over 200 policy renewals each year.
- Retained 75% of policyholders during annual renewal period.
- Used skills to establish productive working relationships with car dealers, loan processors and community business partners.
- Performed comprehensive risk assessments to devise cross-functional solutions for life insurance, annuities, health insurance, disability insurance and long-term care policies.
- Coded claims forms and mediated disputes between carriers and clients.
Education
Bachelor of Science - Computer And Information Systems Security
Oklahoma State University
Stillwater, OK05.2024
Associate of Applied Science - Computer And Information Sciences
Tulsa Community College
Tulsa, OK04.2019
Skills
- Sales closing
- Product management and pricing
- B2B and B2C sales
- On-site product demonstrations
- Territory sales
- Lead generation
- Account management
- Business development
- Key account generation
- Promotional planning
- Strategy development
- Customer needs assessment
- Customer retention abilities
- Market research and analysis
- Client account management
- Personnel training
- Post-sales support
- Network Security
- Software integration
- Machine Learning
- Project Management
- Software testing
- Professionalism
- Technical Analysis
Certification
- Insurance License - 2017
- Cybersecurity Training - 2022
- Project Management Training - 2021
- Security + 2024
Timeline
Software Analyst
LabCorp IT
11.2021 - Current
Technical Support Representative
Aflac
11.2020 - 10.2022
Sales Representative
PepsiCo
11.2019 - 11.2021
Insurance Broker
The Pillar Group
01.2017 - 11.2020
Bachelor of Science - Computer And Information Systems Security
Oklahoma State University
Associate of Applied Science - Computer And Information Sciences
Tulsa Community College
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