Qytisha Lester
Dillon,SC
Summary
Skilled in customer service and problem-solving, I significantly enhanced customer loyalty and patient satisfaction at Alorica and Pee Dee Health Care. By employing active listening and critical thinking, I resolved conflicts and improved care plans, leading to positive feedback and a safer patient environment. My approach blends empathy with efficiency, driving tangible improvements in service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
09.2023 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Health Care Assistant
Pee Dee Health Care
09.2021 - 07.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Facilitated patient mobility by assisting with exercises and walking, promoting faster recovery and independence.
- Maintained clean and organized patient environment, reducing risk of infections and enhancing patient well-being.
- Improved patient care delivery by contributing to development of patient care plans.
Education
High School Diploma -
Latta High School
Latta, SC05.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Communication Skills
- Conflict resolution
Timeline
Customer Service Representative
Alorica
09.2023 - 04.2025
Health Care Assistant
Pee Dee Health Care
09.2021 - 07.2023
High School Diploma -
Latta High School
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