Qzataa Gause
Wilmington,NC
Summary
Proven leader and efficient problem-solver, adept at minimizing environmental impact and enhancing team performance at Tradesman International. Excelled in construction safety and cost estimates, ensuring project success. Skilled in fostering customer relationships and operational excellence, demonstrating a blend of hard and soft skills to drive results and exceed expectations.
Overview
4
4
years of professional experience
Work History
Construction
Tradesman International
02.2023 - Current
- Minimized environmental impact by implementing sustainable practices throughout the construction process.
- Maintained financial responsibility for construction, engineering, operations and cost tracking.
- Collaborated with architects and subcontractors to devise cost-effective construction solutions.
- Reduced excavation damages by providing clear, precise markings for construction crews.
- Worked with construction supervisors and foreman to maintain safe job site.
- Read and understood design and construction documents.
- Operated various heavy machinery for construction tasks under diverse environmental conditions.
Sales Associate
Footlocker
01.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Shift Manager
Taco Bell
04.2020 - 01.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
Education
High School Diploma -
New Hanover High School
Wilmington, NC06.2021
Skills
- Construction Site Cleaning
- Knowledgeable in construction safety
- Basic construction
- Construction Cost Estimates
Timeline
Construction
Tradesman International
02.2023 - Current
Sales Associate
Footlocker
01.2021 - 02.2023
Shift Manager
Taco Bell
04.2020 - 01.2021
High School Diploma -
New Hanover High School
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