Summary
Work History
Education
Skills
Certification
Timeline
Rachael Nikki Casalena

Rachael Nikki Casalena

Whitsett,NC

Summary

I became disabled and I am looking to return to work.

To obtain a position that will utilize my assets to enhance their product(s) by means of my strengths, my ability to work well with others or independently, and my ability to learn quickly within an environment that is both challenging and stimulating.

Work History

Analyst I

Vertex Inc.
King of Prussia, PA
04.1998 - 12.2003
  • Add, test, and assist in the addition of system enhancements and system updates, by collaborating with other departments
  • Ensure he functionality of Vertex Product, Quantum Returns, by assisting in developing standards and tools for product maintenance and development, including interaction with other departments and other Research Department staff.
  • Performing monthly maintenance, which includes update of tax rates, rules, and forms, in the software, this includes contacting hundreds of taxing jurisdictions to research changes that affect the products
  • Support a dynamic environment.
  • Support customer service by answering questions pertaining to program changes, return issues, enhancements or bugs via bug tracking software.
  • Applied effective time management techniques to meet tight deadlines.

Computer Programmer

RMH, Inc.
Bryn Mawr, PA
10.1996 - 04.1998
  • Ensure the functionality of the RMH Telemarketing services by performing the daily Sales Tape Process on leads generated from various Telemarketers
  • Maintain required tasks involved in the process to generate the daily sales counts from leads, which included program manipulation, correction, and FTP sales directly to the various vendors
  • This also includes collaboration within the multiple departments.
  • Tested and debugged existing programs for accuracy and functionality.
  • Maintained existing code by making modifications as needed.
  • Resolved technical issues related to programming languages or operating systems.

Education

Bachelor of Science in Business Management -

University of Phoenix, Tempe, AZ

Associate of Science - Information Technology

Computer Learning Center, Philadelphia, PA
03.1995 - 08.1997

Skills

  • Organizational Skills
  • Attention to Detail
  • Problem-Solving
  • Analytical thinker
  • Interpersonal Skills
  • Active Listening
  • Creative thinking
  • Friendly and Patient
  • Collaborative Team Player
  • Microsoft Suite

Certification

  • Institute for Professionals in Taxation: Sales & Use Tax Course I

Timeline

Analyst I - Vertex Inc.
04.1998 - 12.2003
Computer Programmer - RMH, Inc.
10.1996 - 04.1998
Computer Learning Center - Associate of Science, Information Technology
03.1995 - 08.1997
University of Phoenix - Bachelor of Science in Business Management,

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Rachael Nikki Casalena