Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Abdoulaye Djomo

Fremont,CA

Summary

Customer-oriented Driver offers over 8 years of experience in transportation environment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Survey, advice Customers about security system, install and troubleshoot.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dish- Ontech Technician

DISH
San Jose, CA
11.2022 - Current
  • Installed in-home devices, programmed settings and trained customers on basic use.
  • Communicated with customers to explain installation process and ideal satellite dish placement.
  • Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
  • Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
  • Managed fast-paced daily workload of appointments at residential and business locations.
  • Documented inventory in company vehicle every month for recordkeeping.
  • Upsold customers by suggesting additional services and products, including smart home devices and security.
  • Installed, tested and serviced alarm systems to determine correction functionality.
  • Install Ring, Google, Simple safe Security System (contact sensor, motion detector, keypad etc..)
  • install Google and Linksys wifi System

Driver

Uber
Fremont, CA
08.2014 - Current
  • Delivered goods and services to customers on time and in excellent condition.
  • Secured merchandise, avoiding damage during transportation.
  • Picked up clients from specific locations to transport and drop off at destinations.

Cloud Engineer

Cloud Space Consulting
Manassas, VA
05.2021 - 01.2022
  • Performed best practices by creating systems with fast load times, multiple browser support and minimal memory usage.
  • Assessed organization technology infrastructure and managed cloud migration process.
  • Selected appropriate AWS service based on compute, data or security requirements.

Customer Service Manager

Walmart
Fremont, CA
02.2008 - 02.2017
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Evaluated and authenticated returns, exchanges and voids.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.

Education

GED -

Fremont Adult & Continuing Education
Fremont, CA
06.2017

Some College (No Degree) -

Ohlone College
Fremont, CA

Skills

  • Driving and Transportation
  • Customer Service
  • Troubleshooting and Diagnosis
  • Communication and Team Collaboration
  • Virtual and Cloud Technologies
  • Microsoft Office
  • Decision Making
  • Using Instruments
  • Safety Awareness
  • Configuring Devices
  • Instructing Customers
  • Diagnosing Issues
  • Writing Reports
  • Maintaining Components
  • Installing Equipment
  • Critical Thinking
  • Planning & Organizing
  • Flexible Schedule

Languages

English
Professional
French
Native/ Bilingual

Certification

  • AWS cloud engineer. (October 2022)

Timeline

Dish- Ontech Technician

DISH
11.2022 - Current

Cloud Engineer

Cloud Space Consulting
05.2021 - 01.2022

Driver

Uber
08.2014 - Current

Customer Service Manager

Walmart
02.2008 - 02.2017

GED -

Fremont Adult & Continuing Education

Some College (No Degree) -

Ohlone College

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Abdoulaye Djomo