Summary
Overview
Work History
Education
Skills
Timeline
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RAPHAEL ADRIEN ARRIAGA

San Jose,CA

Summary

Dynamic professional with a proven track record for past companies, enhancing client experiences and optimizing service delivery. Excelled in confidential data handling and personalized customer service, demonstrating a dedicated service orientation and an optimistic attitude. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing exceptional multitasking and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Vehicle Condition Assessor

CarMax
Fremont, CA
05.2023 - Current
  • Provided feedback on evaluation instruments used during assessments.
  • Promoted a culture of continuous improvement within the team through sharing knowledge about emerging trends in assessment practices.
  • Provided accurate valuations by assessing current condition, history and unique features.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

CUSTOMER SERVICE ADVOCATE

CARVANA
San Jose, CA
10.2021 - 05.2023
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Remained open to feedback from supervisor and peers to build and improve skills set
  • Communicated customer complaints, requests and feedback to company management for swift resolution

DELIVERY DRIVER

AIRFIELD SUPPLY COMPANY
San Jose, CA
06.2020 - 08.2022
  • Coordinated the collection and packaging of parcels per route requirements.
  • Utilized the onFleet app for efficient and safe navigation.
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Handled financial transactions and maintained necessary paperwork.
  • Ensured parcels were locked for delivery safety.

FRONT DESK AGENT

AIRFIELD SUPPLY COMPANY
San Jose, CA
08.2018 - 06.2020
  • Resolved guest issues with creative solutions, escalating major concerns to management
  • Interacted kindly with guests, offering assistance and support
  • Organized and filed important documents in filing cabinets or in online document storage solutions
  • Greeted persons entering establishment, determined nature and purpose of visit and direct and escort them to specific destinations

GOOGLE STORE OPERATOR

SMX
Mountain View, CA
11.2017 - 04.2018
  • Implemented efficient same-day store delivery system.
  • Assembled ordered products from store floor efficiently.
  • Operated as the designated Point of Contact for the existing team.
  • Multitasked in fast paced environment and grew in experience for detail

Education

High School Diploma -

PIONEER HIGH SCHOOL
San Jose
06-2011

Some College (No Degree) -

WEST VALLEY COLLEGE
Saratoga

Skills

  • Confidential Data Handling
  • Client Experience Optimization
  • Personalized Customer Service
  • Dedicated Service Orientation
  • Corporate Standards
  • Optimistic Attitude
  • Conditions assessment
  • Equipment troubleshooting
  • Data collection
  • Failure analysis

Timeline

Vehicle Condition Assessor

CarMax
05.2023 - Current

CUSTOMER SERVICE ADVOCATE

CARVANA
10.2021 - 05.2023

DELIVERY DRIVER

AIRFIELD SUPPLY COMPANY
06.2020 - 08.2022

FRONT DESK AGENT

AIRFIELD SUPPLY COMPANY
08.2018 - 06.2020

GOOGLE STORE OPERATOR

SMX
11.2017 - 04.2018

High School Diploma -

PIONEER HIGH SCHOOL

Some College (No Degree) -

WEST VALLEY COLLEGE

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RAPHAEL ADRIEN ARRIAGA