Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
•Balances the patient's Itinerary and clinical requirements with Service Area orders and availability of resources.
•Assists with patient preparedness by entering/monitoring/communicating pre-procedure requirements (PPRs).
•Assists with meeting departmental performance metrics.
•Coordinates enterprise-wide prioritization and scheduling of Service Area procedures/tests.
•Centrally prioritizes inpatient service demand, collaborating with MCC's as needed; ensures inpatients with discharge orders have high priority.
•Works cooperatively with MCC's, Nursing, Service Area Department Resources, to coordinate the patient itinerary; continually re-assesses and adjusts schedules as necessary.
•Collaboratively manages the transport of patient and non-patient (equipment, medication, IV poles, specimen) requirements with service areas.
•Collaborating with self-managed and nonscheduled Service Areas to address barriers to patient progression.
•Manages daily work queue for Service Areas; adjusts service request priorities and escalates issues as appropriate to leadership.
•Develops and maintains skillful knowledge of specific service area management policies, requirements, and preferences.