R-Jay Waal
Pacifica,CA
Summary
Compassionate with background in emergency and critical care. Skilled in fast-paced environments, prioritizing patient needs and delivering high-quality care. Strong communication abilities ensure effective collaboration with healthcare teams. Improved patient satisfaction through attentive service and advocacy.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Emergency Technician - Behavioral Health
UCSF
San Francisco, CA
01.2023 - 08.2025
- Calmed behaviorally escalated patients in emergency and behavioral care settings, including dementia holds and 5150 cases, contributing to a safer environment.
- De-escalated agitated patients using calm communication and crisis support.
- Monitored patients at risk of self-harm or harm to others in Emergency Department, ensuring their safety and stability.
- Supported nursing staff with direct patient care and executed safety checks in fast-paced environment, enhancing overall patient care.
- Conducted q2 and q4 vital sign checks, monitored telemetry, and provided ADL support to ensure patient stability.
- Recorded patient behavior in UCSF electronic health records and supported therapeutic milieu in UCSF behavioral health units.
- Recorded behavioral incidents to ensure accurate documentation and continuity of care.
- Collaborated with interdisciplinary UCSF teams during admissions and discharges.
Certifies Nursing Assistant
Burlingame Skilled Facility
Burlingame, CA
06.2023 - 08.2023
- Provided compassionate care to residents at Care Givers of San Mateo
- Monitored vital signs and reported changes to licensed nursing staff
- Supported residents with bathing, dressing, grooming, and toileting to promote dignity and comfort
- Repositioned residents and supported safe transfers using lifts and gait belts
- Documented resident care, intake, output, and daily observations to ensure accurate health records
- Upheld infection control standards across rooms, linens, and shared equipment to prevent cross-contamination
Certified Nursing Assistant
Skilled Nursing Facilities
San Mateo, California
11.2022 - 12.2022
- Supported care at Linda Mar Rehabilitation, Peninsula Post-Acute, and Seton Coastside.
- Monitored vital signs and promptly reported changes to licensed nursing staff to ensure timely medical interventions.
- Repositioned residents and facilitated safe transfers using lifts and gait belts to enhance mobility and comfort.
- Assisted with bathing to support hygiene, comfort, dignity, and self-esteem.
- Delivered oral care, grooming, feeding, and elimination support to promote hygiene, dignity, and overall well-being.
- Recorded resident care, intake and output, and daily observations accurately.
Deputy Court Clerk II
San Mateo Superior Court
08.2019 - 08.2020
- Processed complaints and scheduled hearings for unlimited complaints and restraining orders, ensuring timely case resolutions.
- Processed emergency protective orders, providing prompt legal protection for individuals facing crises, including gun violence and name or gender changes.
- Assisted Pro Se individuals with legal document filing, enhancing access to court system and supporting self-representation.
- Utilized Odyssey Portal, Courtnet, and Outlook to manage legal document submissions and communications efficiently.
Relief Hospital Security Supervisor
SMMC
03.2014 - 04.2019
- Managed team of nine security officers per shift, coordinating schedules and coverage to ensure uninterrupted security operations.
- Collaborated with doctors, nurses, and staff to enhance employee safety, responding to Code Reds (Fire), Security STAT, and Code Grays (Combative Patient) while assisting uncooperative patients.
- Participated in management meetings to discuss hospital policies and enhance safety protocols for staff. Making executive decisions pertaining to safety and protocols of SMMC.
- Trained new hires on procedures in all SMMC departments.
Education
Bachelor of Science - Nursing
Roseman University
South Jordan, UT03-2027
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CA01-2015
Skills
- Patient assessment
- Patient evaluation
- Patient care planning
- Clinical decision-making
- Crisis management
- Analytical problem-solving
- Time management
- Time efficiency
- Effective communication
- Written communication
- Team collaboration
- Conflict resolution
- Flexibility
- Team collaboration
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
- Crisis Prevention Intervention
References
Brian Dargiewicz (Psychiatric Nurse Practitioner) Phone: 347.703.8418 Email : Brian.Dargiewicz@ucsf.edu
Candice Rugg, MSN, PMHNP-BC(Psychiatric Nurse Practitioner) Email: Candice.rugg@ucsf.edu
Timeline
Certifies Nursing Assistant
Burlingame Skilled Facility
06.2023 - 08.2023
Emergency Technician - Behavioral Health
UCSF
01.2023 - 08.2025
Certified Nursing Assistant
Skilled Nursing Facilities
11.2022 - 12.2022
Deputy Court Clerk II
San Mateo Superior Court
08.2019 - 08.2020
Relief Hospital Security Supervisor
SMMC
03.2014 - 04.2019
Bachelor of Science - Nursing
Roseman University
Bachelor of Arts - Criminal Justice
San Francisco State University