Rachel Kerns
Wichita,KS
Summary
Esthetician with strong business leadership, sales and customer service skills necessary to meet sales goals and exceed client expectations.
Overview
22
22
years of professional experience
Work History
Educator
Lululemon Athletica
Wichita, Kansas
10.2021 - Current
- Adhered to company initiatives and achieved established goals.
- Placed special orders or called other stores to find desired items.
- Recommended, selected and located merchandise based on customer desires.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Used technology resources to assist customers in locating and selecting items.
- Answered incoming telephone calls to provide store, products and services information.
- Organized stockroom shelves according to size, color or style.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed credit card transactions quickly and securely.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Prepared merchandise for purchase or rental.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Demonstrated product features and benefits for customers' needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled customer complaints in a professional manner.
- Greeted and assisted customers to foster positive experiences.
- Answered requests and concerns with friendly and knowledgeable service.
- Developed relationships with new and existing clients through contact management systems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Field Director
Blitz Canvassing/AMERICA PAC
Las Vegas, Nevada
10.2024 - 01.2025
- Collaborated with local campaign staff to coordinate canvassing efforts and track progress.
- Conducted research on issues relevant to the campaign's platform and provided policy briefings as needed.
- Prepared and submitted budget requests or grant proposals to solicit program funding.
- Recruited, trained and managed a team of volunteers for door-to-door outreach activities.
- Prepared and maintained personnel reports and records for officials and agencies.
- Developed and implemented field strategies to increase voter turnout.
- Participated and publicly spoke at various local political events.
- Analyzed election results data to identify areas of improvement for future elections.
- Generated weekly reports summarizing field operations activities for senior management review.
- Maintained relationships with community leaders, elected officials, donors, and other stakeholders.
- Adjusted plans and strategies for the campaign when needed.
- Resolved problems that arose during field operations by troubleshooting solutions quickly.
- Traveled extensively within district area to meet with local groups or attend events as needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Licensed Esthetician
Fresh Spa Market
Wichita, KS
02.2021 - 09.2021
- Provided excellent customer service and skin care treatments to all clients.
- Educated clients on skin care procedures and products.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Sold skincare products to patients according to specific needs, boosting overall revenue.
- Set up patient rooms and sterilized equipment.
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
- Meticulously maintained spa appearance and cleanliness.
- Improved appearance of clients' skin through non-surgical processes.
- Conducted private client consultations.
- Pursued continuing education to learn new advances in skin condition treatments.
- Maintained appropriate decorum and professionalism at all times.
Territory Account Manager
ONYX Acceptance Cooperation
Foothill Ranch, CA
03.2003 - 08.2005
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Performed daily maintenance of loan applicant database.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Education
Crave Beauty Academy
Wichita, KSBusiness Administration
University of Maryland - College Park
College Park, MDTimeline
Field Director
Blitz Canvassing/AMERICA PAC
10.2024 - 01.2025
Educator
Lululemon Athletica
10.2021 - Current
Licensed Esthetician
Fresh Spa Market
02.2021 - 09.2021
Territory Account Manager
ONYX Acceptance Cooperation
03.2003 - 08.2005
Crave Beauty Academy
Business Administration
University of Maryland - College Park