Roxanne M. Lopez
Hanover Park,IL
Summary
I am self-motivated and seeking to find employment using my exceptional sales, communication, and customer service skills. I will use my proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up call blocks and email blasts to promote new and exciting products. Enhance company loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Account Executive
Diversified Waste Solutions
Geneva, IL
09.2023 - Current
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Identified potential new customers through research of industry trends and competitive analysis.
- Maintained accurate records of all sales activities using CRM software systems.
- Generated weekly reports on sales performance against targets for upper management review.
- Researched market conditions in local, regional, or national areas to determine potential sales of a product or service.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Actively monitored competitor activities within assigned region and territory.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Increased profitability within accounts by cross-selling additional products.
- Resolved customer complaints by offering creative solutions and incentives.
- Created new revenue streams by increasing market coverage while driving company profits.
- Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Gathered company and contact information to compile data for current and potential customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Increased profitability and revenue by generating $28,000 in sales.
- Greeted and assisted customers to foster positive experiences.
RWCS Inside Sales Executive
Stericycle
Bannockburn, IL
08.2021 - 09.2023
- Cultivated and strengthened customer relationships to drive revenue growth.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Delivered superior customer support to improve account retention rate.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Maintained detailed account records and contact logs to facilitate sales process.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Leveraged computer system to input customer orders and pricing information.
- Collaborated with team members to determine strategic sales approaches.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by generating $5,000 a month in sales.
- Complied with company policies, as well as federal and local requirements, to maintain team and public safety.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Identified potential new customers through research of industry trends and competitive analysis.
- Maintained accurate records of all sales activities using CRM software systems.
- Generated weekly reports on sales performance against targets for upper management review.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Actively monitored competitor activities within assigned region and territory.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Increased profitability within accounts by cross-selling additional products.
- Resolved customer complaints by offering creative solutions and incentives.
- Created new revenue streams by increasing market coverage while driving company profits.
- Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Gathered company and contact information to compile data for current and potential customers.
Inside Sales Representative
FP Mailing Solutions
Addison, IL
01.2020 - 08.2021
- Calling warm leads
- Identifying needs of the potential customer by asking probing questions
- Right sizing and closing the sales
- Meeting monthly quotes of 37 units a month
- Creating brochures for the team to use to help increase monthly goals
- Upselling
- Making an average of 50 sale calls a day
- Providing team support and being a team leader
Proposal Writer
Waste Management Company
Lombard, IL
06.2014 - 09.2019
- Responsible for assisting reps across all North America and 8 lines of business to develop formal narrative responses to RFPs
- Liaison between reps and other departments
- Responsible for completing bid documents and written response by due date specified in documents
- Coordinated the development of documentation of department process
- Served as back up for team mailbox handling all inquiries
- Provided accurate and timely content updates to materials used in our content management system to content manager
Sales Operations Support
Waste Management Company
Lombard, IL
06.2012 - 06.2014
- Answered all Salesforce Chatter (internal instant messenger) questions within 1-hour time frame
- Responsible for the cleanup of 5 market areas books of business to align with the Salesforce formatting
- Assist with support to the sales team for the go live enhancements
- Assist market areas with support during their go live updates and transitions process
- Performed User Acceptance Testing for Salesforce enhancements quarterly, to ensure smooth and successful go live release.
Inside Sales Senior Representative
Waste Management Company
Lombard, IL
06.2011 - 06.2012
- Assisting reps with processing of orders
- Assisting reps with billing and credit issues
- Assisting reps with resolving all customer issues in a timely manner
- Run monthly reporting for reps and customers as needed
- Identify internal/external customer needs and assist them in resolving the issue within a 72-hour time frame
- Providing team support and being a team lead when needed
- Training new hires
Inside Commercial Representative
Waste Management Company
Lombard, IL
06.2009 - 06.2011
- Answering inbound customer service/sales calls 40-50 daily
- Selling commercial and roll off containers
- Analyze and identify customer’s needs then cross/up sell
- Assisting customer with billing questions
- Acting as a liaison with internal and external customer
- Assist department with training of new employees
Education
Associates of Liberal Arts -
College of DuPage Glen Ellyn
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Salesforce Microsoft Dynamics
- Account Management
- Exceptional oral and written communicator
- Proficient at handling multiple tasks while maintaining superior organization, time management, and project management
- Ability to identify problems and implement effective solution
- Sales Development
- Sales Forecasting
- Sales Tracking
- Territory Management
- Database Management
- Exceptional Negotiation Skills
- Multiline Phone Systems
- Team Member Motivation
- Problem Resolution
- Effective Customer Upselling
- Critical Thinking
- Computer Skills
- People Skills
- PPE Use
- Friendly, Positive Attitude
- Relationship Building
- Data Management
- Active Listening
- Customer Service
Timeline
Account Executive
Diversified Waste Solutions
09.2023 - Current
RWCS Inside Sales Executive
Stericycle
08.2021 - 09.2023
Inside Sales Representative
FP Mailing Solutions
01.2020 - 08.2021
Proposal Writer
Waste Management Company
06.2014 - 09.2019
Sales Operations Support
Waste Management Company
06.2012 - 06.2014
Inside Sales Senior Representative
Waste Management Company
06.2011 - 06.2012
Inside Commercial Representative
Waste Management Company
06.2009 - 06.2011
Associates of Liberal Arts -
College of DuPage Glen Ellyn
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