RANDI FORTEY HARGRAVE
Claremont,CA
Summary
Experienced store manager with a proven track record in team leadership and implementing successful business strategies. Strong communication and interpersonal skills, fostering positive relationships with customers and employees. Consistently achieves sales targets and drives customer satisfaction in a fast-paced service environment.
Overview
11
11
years of professional experience
Work History
Personal Assistant
Bristol Speed Wash, INC.
09.2021 - Current
- Screen and Place personal and business phone calls
- Report on and assist with operations management for car wash business with multiple locations
- Inspect quality of work
- Resolve customer complaints
- Maintain employee relations
- Create programs for customer retention
- Train and manage over 30 employees
- Order inventory and supplies for main office
Store Manager
Wingstop
09.2022 - 02.2023
- Managed the store’s inventory, and made orders every three days based on customer trends and store data
- Created schedules for up to 25 employees
- Ensured that the schedule adhered to employees’ availability as much as possible, and called them in advance if schedule conflicts occurred
- Interviewed over 50 candidates, documented responses, and made final hiring decision
- Directly hired and onboarded over 20 staff members
- Compiled and sent all new hire data to district manager
- Set up employee ID and showed the employees how to use the system
- Ensured training compliance for anti-harassment and anti-discrimination
- Documented and relayed separation information to district manager
- Administered written warnings and documented all disciplinary and performance information
- Combatted employee disengagement by being an accommodating and approachable manager
Server
Walter’s
02.2019 - 01.2020
- Served patrons with food and beverage in a quick and friendly manner
- Provide information to help food and beverage selection, identify beverage pairings, and answer food preparation questions
- Prepares area for dining by clothing tables, setting decorations, condiments, utensils, etc
- Adhere to sanitation, safety, and alcoholic beverage control polices
- Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests
Shift Lead
McDonald's
05.2017 - 12.2018
- Planning, staffing, organizing, directing, training, and performance evaluations to develop and control sales and service programs
- Monitor customer preferences to determine focus of sales efforts
- Resolve customer complaints regarding sales and service
Cashier/ Shift Lead
East Los Madness Shop
01.2016 - 05.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Instruct staff on how to handle difficult and complicated sales
- Formulate pricing policies for merchandise, according to profitability requirements
- Hire, train, and evaluate personnel in sales
Project Coordinator Assistant
Apex Imaging Services
05.2014 - 01.2016
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and provide information to callers, take messages, or transfer calls
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Schedule and organize appointments for clients, customers, and supervisors
Education
High School Diploma -
Diego Hills Public Charter
Murrieta, CA10.2016
Skills
- Recruiting/Onboarding
- Employee scheduling
- Employee discipline and performance management
- Employee retention
- Employee coaching
- Forklift operator
- Time Management
- Multitasking and Organization
- Strong Work Ethic
- Customer Service
- Administrative Support
- Strong Problem Solver
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid sick leavePaid time offTimeline
Store Manager
Wingstop
09.2022 - 02.2023
Personal Assistant
Bristol Speed Wash, INC.
09.2021 - Current
Server
Walter’s
02.2019 - 01.2020
Shift Lead
McDonald's
05.2017 - 12.2018
Cashier/ Shift Lead
East Los Madness Shop
01.2016 - 05.2017
Project Coordinator Assistant
Apex Imaging Services
05.2014 - 01.2016
High School Diploma -
Diego Hills Public Charter
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