Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachon N. Long

Lyndhurst,OH

Summary

Strategic, results-driven professional, skilled in achieving human resources vision and strategy in order to realize organizational goals and objectives. Successful track record in managing operational and staff groups in human resources and support services.

Overview

32
32
years of professional experience

Work History

Executive Director

City of Cleveland – Office of the Civil Service Commission
07.2023 - Current
  • Provide oversight of the hiring and promotion process. Develop strategies to attract and retain qualified employees who will provide efficient and effective services to the organization.
  • Reorganize to implement strategic changes to optimize and execute the duties of the civil service office in accordance with the charter and rules of the commission.
  • Determine position classifications, develop job descriptions and minimum requirements.
  • Formulate and administer examinations for competitive classifications to establish baseline knowledge and skill set for classified civil service positions, and determine whether or not a candidate meets the established minimum qualifications.
  • Establish eligibility lists for qualified candidates.
  • Interpret and administer charter and commission rules, collective bargaining agreements, and other established policies and procedures.
  • Branding and recruitment for Public Safety for recruitment, testing and promotion process for Police Fire and EMS.
  • Review, update or abolish classifications as needed.
  • Collaborate with Human Resources to centralize policies and procedures, recruit and retain a high-performing workforce.
  • Establish centralization of policies and procedures to streamline operating processes.
  • Regular attendance of commission meetings for hearings on disciplinary cases, routine and other personnel matters.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.

Assistant Director

City of Cleveland – Department of Human Resources
01.2022 - 01.2023
  • Managed human resource activities that include organizational development, employee and labor relations, recruitment and retention, training and development, benefits administration, employee health and wellness, employee records and retention, equal employment opportunity, and HRIS.
  • Facilitated hiring processes for the City of Cleveland in accordance with Civil Service Commission rules and collective bargaining agreements.
  • Assessed current structures, processes, policies and systems to identify gaps and areas for improvement.
  • Reorganized Human Resources to implement strategic changes to optimize human resources operations.
  • Served as Acting Director as required. Attend Consultant Review Committee and Board of Control as needed.
  • Oversee human resources administrative activities that impact employee salaries, i.e., general wage increases, salary plan adjustments, bonuses, etc.
  • Prepared city-wide pay band legislation and presented to City Council.
  • Effectuated change management and implementation of disruptive strategies.
  • Administration of policies, procedures and collective bargaining agreements.
  • Performed investigations, enforced corrective and/or disciplinary action as required, up to and including dismissal.
  • Policy revision and/or development, i.e., Vacation, Prior Service, Parental Leave, Safe Leave, Remote Work, Sick Time Donation, ADA.

Interim Chief of Human Resources

City of Cleveland – Department of Public Utilities
01.2018 - 01.2022
  • Responsible for human resource management and administration, including organizational development, recruitment and retention, training and development, employee and labor relations, performance management, compensation administration, employee records and retention, and leave of absence.
  • Planned and directed activities and operations of the Department of Public Utilities - Human Resources.
  • Reorganized the Human Resources section to implement strategic changes to optimize human resources operations.
  • Managed hiring process and all recruitment efforts in conjunction with Civil Service regarding recruitment strategies, eligibility lists, and other hiring-related actions.
  • In the absence of a Labor Relations Manager and Training Manager, provided oversight and continuity of service at an acceptable level.
  • Ensured employee records were maintained and secured.
  • Prepared requests and attended Civil Service Commission hearings, i.e., reinstatements, fit-for-duty, job classification, revisions, etc.
  • Participated in collective bargaining contract negotiations.
  • Performed investigations, provided recommendations and imposed disciplinary action when appropriate. Heard and resolved grievances.
  • Performed divisional assessments to determine training needs.
  • Oversight of FMLA/LOA due to increased volume related to COVID pandemic guidelines, etc.

Human Resources

Manager of Recruitment – Department of Public Utilities
01.2014 - 01.2018
  • Managed recruitment staff for Department of Public Utilities, employing approximately 1,845 employees.
  • Managed all recruitment efforts and processes.
  • Ensured adequate staffing levels for crucial operating divisions: Division of Water, Cleveland Public Power, Division of Water Pollution Control, as well as smaller administrative units.
  • Facilitated hiring process in accordance with Civil Service Commission rules and collective bargaining agreements.
  • Conducted candidate screenings and interviews; refer qualified applicants to specific department for further consideration.

Assistant Director

City of Cleveland – Department of Human Resources
01.2010 - 01.2014
  • Oversight of human resources activities, such as organizational development, compliance with regulations and implementation of policies and programs covering performance management, employee and labor relations, recruitment and retention, training and development, benefits administration, employee health and wellness, employee records and retention, equal employment opportunity, and HRIS.
  • Facilitated hiring process for the City of Cleveland in accordance with Civil Service Commission rules and collective bargaining agreements.
  • Served as Acting Director as required.
  • Created and/or revised Civil Service job descriptions as well as functional job descriptions to support divisional needs.
  • Created Strategic Business Plan.
  • Developed/implemented effective wellness program to encourage healthier lifestyles.
  • Administration of policies, procedures; revise/updates as required.
  • Enforced corrective and/or disciplinary action as required.
  • Participated in collective bargaining contract negotiations.

Assistant Commissioner of Water Pollution Control

City of Cleveland – Department of Public Utilities
01.2008 - 01.2010
  • Oversight of 22 employees: Customer Service, Inspection, Payroll, Personnel, Human Resource Development and Risk Management, Radio Dispatch, IT and Marketing Units.
  • Managed hiring process; oversight of day-to-day operations.
  • Created and/or revised Civil Service job descriptions as well as functional job descriptions to support divisional needs.
  • Employee and Labor Relations: compliance of collective bargaining agreements, including corrective and/or disciplinary action.
  • Created/Administered Performance Management program.
  • Participated in collective bargaining contract negotiations.

Administrative Manager

City of Cleveland – Department of Public Safety
01.2000 - 01.2008
  • Human resources management for the largest department within the City of Cleveland, employing approximately 3,800 employees. Operating divisions included Police, Fire, EMS, Dog Pound, and School Guards.
  • Maintained adequate staffing levels for the Department. Established and facilitated hiring process and benefits administration for School Guards in coordination with City Council.
  • Established human resources operating processes and procedures for Department. Administered collective bargaining agreements as well as policies and procedures.
  • Established separation process for uniformed employees. Prepared all separation payments for uniformed employees, in excess of $4 million. Report final wage information to Ohio Police and Fire Pension in order to calculate temporary and final pension benefits, death benefits, military purchase, research discrepancies, etc.

City of Cleveland – Division of Water Pollution Control
01.1995 - 01.2000

City of Cleveland – Law Department
01.1994 - 01.1995

Education

Psychology

Case Western Reserve University

Paralegal

Human Resources

Cuyahoga Community College
10.2023

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Bloomberg Harvard City Leadership Initiative
10.2023

Skills

  • Staffing & Recruitment
  • Benefits & Wellness
  • Employee/Labor Relations
  • Policy Development
  • Performance Management
  • Training & Development
  • Change Management
  • HRIS Systems

Timeline

Executive Director

City of Cleveland – Office of the Civil Service Commission
07.2023 - Current

Assistant Director

City of Cleveland – Department of Human Resources
01.2022 - 01.2023

Interim Chief of Human Resources

City of Cleveland – Department of Public Utilities
01.2018 - 01.2022

Human Resources

Manager of Recruitment – Department of Public Utilities
01.2014 - 01.2018

Assistant Director

City of Cleveland – Department of Human Resources
01.2010 - 01.2014

Assistant Commissioner of Water Pollution Control

City of Cleveland – Department of Public Utilities
01.2008 - 01.2010

Administrative Manager

City of Cleveland – Department of Public Safety
01.2000 - 01.2008

City of Cleveland – Division of Water Pollution Control
01.1995 - 01.2000

City of Cleveland – Law Department
01.1994 - 01.1995

Paralegal

Human Resources

Cuyahoga Community College

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Bloomberg Harvard City Leadership Initiative

Psychology

Case Western Reserve University

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