R. Ocasio
Edgewood,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Passionate and reliable Psychologist develops customized treatment plans to meet unique client needs. Provides evidence-based care with careful examination of relevant characteristics. Empathetic communicator helps clients understand treatment purposes.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
Banditos
11.2022 - 01.2023
- Collected information from arriving customers to seat groups or place them on waitlist
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Complied with food safety and food hygiene regulations to safeguard public health
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Accommodated special seating requests for guests to enhance satisfaction
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction
- Checked in with servers to confirm preparedness before seating customers
- Monitored seating area and checked restrooms regularly to keep spotless
- Relayed guest comments or suggestions to manager on duty for further action
Store Associate
Walmart
02.2020 - 11.2020
- Answered questions about store policies and addressed customer concerns
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Located merchandise across various stores to address customer needs
- Evaluated prices and conducted audits to detect and correct price discrepancies
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Engaged in friendly conversation with customer to better uncover individual needs
- Monitored customers for signs of security concerns and escalated issues to management
Store Associate
Aldi
07.2019 - 02.2020
- Answered questions about store policies and addressed customer concerns
- Greeted customers, helped locate merchandise, and suggested suitable options
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Provided exceptional services and pleasant shopping experiences to retail customers
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
Game Advisor
GameStop
09.2017 - 07.2019
- Provided retail assistance, finalizing and processing customer purchases for games across major system types
- Organized games according to corporate plans for regular displays and special promotions
- Managed 75% of the incoming new hire training
- Provided information about different game system costs, features and drawbacks
- Assisted customers with locating desired games
- Demonstrated product capabilities to assist selection process
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests
- Maintained clean and orderly store throughout work shift
- Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return
Recruiter
Bankers Life
05.2016 - 09.2017
- Collaborated with hiring managers to understand job requirements and expectations
- Developed recruiting strategies to identify qualified candidates and build network
- Collaborated with HR leadership regarding candidate salary determinations
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Advocated for staff members, helping to identify and resolve conflicts
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
Fitting room and Electronics Associate
Target & Target Mobile
01.2015 - 05.2016
- Collected discarded merchandise, sorted and returned to display racks
- Contributed to 40% decrease of store theft by following preventive procedures and communicating with loss prevention
- Checked fitting room stalls and sorted merchandise to racks
- Checked garments for damage and placed tags prior to returning items to sales floor
- Answered customer telephone calls to provide information about store policies and available merchandise
- Developed strong rapport with customers and created positive impression of business
- Maintained up-to-date knowledge of store sales, payment policies and security standards
Education
BS Degree - Psychology
Towson University
Towson05.2024
AA Degree -
Harford Community College
Bel Air, MD05.2020
Skills
- Mental Health Wellness
- Independent judgement
- Group Dynamics
- Inbound and outbound calling
- Cross-functional team collaboration
- Stocking and replenishing
- Key stakeholder relationship building
- Money handling abilities
- Guest relations management
- High-volume dining
- Hospitality service expertise
- Interactive communication skills
Timeline
Restaurant Hostess
Banditos
11.2022 - 01.2023
Store Associate
Walmart
02.2020 - 11.2020
Store Associate
Aldi
07.2019 - 02.2020
Game Advisor
GameStop
09.2017 - 07.2019
Recruiter
Bankers Life
05.2016 - 09.2017
Fitting room and Electronics Associate
Target & Target Mobile
01.2015 - 05.2016
BS Degree - Psychology
Towson University
AA Degree -
Harford Community College
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