ROBERT EVANS III

• Perform all steps within the software development lifecycle, including development, QA, managing UAT, and deployment
• Custom development, systems administration, analytics, and governance for multiple custom SFDC and DocuSign CLM applications and related integrations which increased analysts' productivity
• Investigated and identified requirements via process flows, use cases, interviewing, and determining present state
• Participate in cross-functional teams that address strategic business issues across departments as well as end-user support and training
• Managed team backlog and for administrative and development needs

• Managed implementation of Salesforce for twelve QuickStart clients.
• Migrated data from legacy database to Salesforce.
• Executed application setup activities and customized apps to match the functional needs of clients.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, etc.
• Developed custom reports and dashboards.

Administered three Salesforce instances with a total of + 250 users. Duties included:

• Maintaining users, roles, security, profiles, workflow rules, object creation and customization, report and dashboard development, data and change management, and support for AppExchange applications, provided governance for system administrators
• Designed and launched Salesforce Communities, positively increasing service KPIs for customer analysts
• Designed company wide asset management system with Process Builder, workflows, formula fields, validation rules

• Assisted Renewal Managers in pushing and pulling quotes on the Opportunity object.
• Post renewal information on Account object to facilitate conversation within the Sales team.
• Report generation and usage tracking.

• Database technical support and analysis to determine activity trends; enhancing client retention for over a dozen enterprise accounts

• Educate and guide customer contacts and/or recruiters on new Monster technology releases and any impact the release might have on current workflow

• Account management, usage reporting, and contract compliance for National Account Directors

Operation Enduring Freedom (Afghanistan)

Combat Action Badge, Global War on Terrorism Medal, Meritorious Service Medal