Ra Eliza
Summary
Motivated professional with exceptional senior business operations professional with an extremely detail-oriented analysis and ability plus affinity for process creation. Passionate to provide effective and efficient solutions to the growth of your organization. Clarity in communication with the ability to interface with executives and teams. Innovative and able to interpret complex dependencies across projects with multiple workstreams for optimal strategy and efficiency. Equipped with a unique combination of multiple skills to include high risk urgency project management, training and leadership,exceptional written and oral communication, and analytical data research and processing for your organization. I am very proficient in leveraging experience collaboratively in various roles and military intelligence operations background to promote continuity, growth, innovation, and diverse solutions to transform a space.
My Motto: Wisdom is a bestowment of bravery to seek solutions where there appears to be none and to be humble enough to present them to the world where they were previously unknown.
Overview
14
14
years of professional experience
Work History
Research & Testing Manager
Consumer Reports
Remote
01.2023 - 01.2024
- Developed and maintained test plans, strategies, and cases to ensure quality product delivery.
- Conducted functional tests to verify system requirements and identify potential issues.
- Identified, analyzed, and documented defects using issue tracking systems.
- Managed external resources involved in the QA process including contractors or vendors providing specialized services.
- Resolved conflicts between conflicting priorities among different stakeholders within tight timelines.
- Provided advice to testing team on correct testing procedures and responses.
- Coordinated testing activities along with project managers and developers.
- Drafted reports summarizing research findings and presented them to management team.
- Created surveys, questionnaires and focus group activities to collect primary data from customers.
- Analyzed secondary sources such as industry publications, web content and financial statements for relevant information.
- Coordinated with external vendors such as advertising agencies to execute research projects efficiently.
Third Party Risk Management Manager - Contract
Chime Financial
Remote
05.2021 - 11.2022
- Reported findings on risk exposures to senior executives and board of directors.
- Reviewed risk management database reports for compliance and fraud prevention.
- Analyzed risk management and incident reporting strategies and data to create educational programs.
- Managed and executed risk management projects to determine deficiencies and appropriate corrective actions.
- Reviewed portfolios, identifying risk factors and determined methods to alleviate delinquencies.
- Implemented operational vision for data analytics and reporting, including identification of key requirements and continuous improvement opportunities.
- Maintained risk identification programs to reduce potential losses from workers' compensation and general liability insurance issues.
- Devised and executed contingency plans to maintain operational continuity during events such as data backup and cross-training.
Senior Risk and Compliance Manager
Wells Fargo & Co
Remote
03.2019 - 05.2021
- Designed systems to track compliance performance metrics across the organization.
- Facilitated meetings between stakeholders including executive leadership, legal counsel, department heads., to discuss compliance matters.
- Provided support in developing strategies for mitigating risks associated with non-compliance.
- Completed internal and external audits according to established procedures.
- Organized initiatives, drafted documentation and enforce compliance with best practices.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Oversaw compliance operations by organizing correspondence, reports and internal audits.
- Experience working with and designing multiple various technology matrixes for solutions and reporting.
- Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
- Monitored changes in relevant legislation and adjusted operations accordingly.
- Assisted with the development of training materials for employees regarding compliance requirements.
Senior AML/KYC Compliance Analyst
JP Morgan Investment Bank
01.2015 - 02.2019
- Support all aspects of client onboarding as a subject matter expert for all Anti-Money Laundering (AML) and Know Your Client (KYC) requirements.
- Partner with client-facing banking team to ensure all KYC records are compliant with regulatory standards.
- Ensure high quality and timely completion of all client-level due diligence requirements at the onset of ultrahigh and high net worth client relationships.
- Manage a Middle Market and facilitate gathering of legal formation documents associated with KYC and onboarding for a variety of individuals and entities including trusts, corporations, partnerships, foundations, and endowments.
- Provide formal assessments of potential Money Laundering, Terrorist Financing and other nefarious activity based on system and manually drawn alerts, derived from global standards.
- Serve as the Subject Matter Expert on producing KYCs for complex entities such as Hedge Funds, Private Equity Funds, and Family Offices.
- Conduct investigative/intelligence research of individuals, entities, and/or events related to current or prospective clients through public records, open-source media, vendor systems, or other research tools.
- Participate in process standardization and improvement discussions with Global Clients On-boarding Teams and other process partners.
- Private Bank Account Opening Specialist:.
- Prepare account opening forms for private ultra & high net-worth clients through requests from bankers and investors.
- Strong understanding around the governing documentation of a legal entity (legal entity structures, operating LLC's, bylaws etc.); and of product range and operational processes.
- Facilitate and manage the process for opening new accounts for private banking clients.
- Review, validate and authorize documentation with strong attention to detail.
- Communicate effectively and develop strong relationships with and coordinating the participation of Marketers,.
- Product Specialists, Risk, Legal, Technology and Operational Support personnel.
- Obtain and handle sensitive and confidential information in accordance with firm policies and procedures for operational efficiency.
- Ensure all private bank new and existing accounts have proper assigned authorities and limits on accounts.
Intelligence Analyst
United States Army
Austin, TX
11.2009 - 11.2014
- Conducted All Source Intel Analysis at a high-level TS/SCI security clearance level.
- Managed Intelligence, Surveillance and Recon assets.
- Provided indicators and current situation briefings to subordinates analyzing and evaluating intelligence holdings to determine changes in enemy capabilities, vulnerabilities, and probable courses of action for process improvements.
- Researching, reviewing, collating, and evaluating raw information, and analyzing intelligence information to conduct Timeline and relationship to link analysis.
- Skilled in utilizing specialized knowledge and advanced analytical strategies to understand and access threats.
- From overseas and home-grown terrorist activity.
- Familiarity with i2 Analyst Notebook, Google Earth, Sipper net, Nipper net, ArcGIS Maps, and Tiger systems.
Education
Bachelor of Science -
Virginia Commonwealth University
Skills
- Strong risk management and high attention to detail
- Experience managing and coordinating multiple projects
- Conveys information clearly, concisely, logically and in an organized manner verbally, written, and interpersonally
- Professional presentational experience skills
- Advanced critical thinking and analysis skills
- Reporting expertise
- Relationship development
- Project organization with focus driven results
- SQL experience
- Leadership and SME experience
- Project Management
- Process Management
- Training and Mentoring
- Business Analysis
- Root Cause Analysis
- Risk Management
- Compliance Monitoring
- Productivity Improvement
- International Business
- Stakeholder Communications
- Proofreading
- Report Writing
- Self-Starter
- Meticulous Attention to Detail
- Policy Development
- Financial Oversight
- Team Development
- Strategic Thinking
- Business Planning
- Brand Building
- KPI Tracking
- Inspirational Leadership
- Financial Acumen
- New Market Penetration
- Regulatory Compliance
- Relationship Management
- Business Alliances
- Contract Negotiation
- Process Improvement
Timeline
Research & Testing Manager
Consumer Reports
01.2023 - 01.2024
Third Party Risk Management Manager - Contract
Chime Financial
05.2021 - 11.2022
Senior Risk and Compliance Manager
Wells Fargo & Co
03.2019 - 05.2021
Senior AML/KYC Compliance Analyst
JP Morgan Investment Bank
01.2015 - 02.2019
Intelligence Analyst
United States Army
11.2009 - 11.2014
Bachelor of Science -
Virginia Commonwealth University
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