Raabi'a Farani
North Ogden,UT
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
5
5
years of professional experience
Work History
Grocery Clerk
Smiths Food And Drug
Pleasant View, UT
04.2024 - Current
- Identified and quickly handled spill clean-up.
- Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
- Set up displays for seasonal promotions or events in accordance with company guidelines.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Greeted customers promptly and responded to questions.
Customer Service Representative
Rocket Lawyer
Ogden, UT
10.2023 - 03.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Identified opportunities for upselling additional products or services based on customer needs.
Welcome Desk Representative
YMCA of Northern Utah
Ogden, UT
10.2022 - 10.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Established positive relationships with customers through effective communication techniques.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Maintained positive working relationship with fellow staff and management.
Customer Service Operator
Avant Guard
Ogden, UT
09.2022 - 10.2022
- Maintained records of customer interactions, process customer accounts, and file documents
- Followed communication procedures, guidelines, and policies when dealing with customers
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Utilized computer technology to handle high call volumes in a fast-paced environment.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained strong call control and quickly worked through scripts to address problems.
Apparel Associate
Smith's Food and Drug
Ogden, UT
09.2021 - 08.2022
- Assisted customers with selecting apparel items that suited their needs and preferences
- Sorted, folded, cleaned, and organized merchandise on the sales floor for optimal customer access
- Operated the cash register accurately to complete transactions quickly and efficiently
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Office Coordinator
YMCA of Northern Utah
Ogden, UT
05.2020 - 05.2021
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Provided administrative support for all departments in the organization as necessary.
Education
Some College (No Degree) - Human Resources Management
Western Governors University
Salt Lake City, UT01-2027
Dental Assistant - Dental Assisting Program
Ogden-Weber Technical College
Ogden, UT07.2021
Some College (No Degree) - General Studies
Weber State University
Ogden, UT07.2021
High School Diploma -
Weber High School
Pleasant View, UT05.2020
Skills
- Strong Communication - Conflict Resolution and Active Listening
- Teamwork and Collaboration
- Problem-Solving
- Neat Organization
- Critical Thinking
- Front Desk Management
- Records Management
- Payment Processing
- Phone and Email Etiquette
- Computer Skills
- Product facing
- Operating pallet jacks
- Heavy lifting
- Safety practices
- Bagging groceries
- Fixing displays
- Merchandise stocking
- Spanish conversationalist
- Building end caps
- Cleaning skills
- Stocking shelves
- Teamwork and collaboration
- Accurate cash handling
Languages
English, Farsi, Hindi
Volunteer Experience
- Leadership Learning Academy, Ogden, UT, 2017, 2019, Organizing PTO activities
- GetWellWorld Project, 2020-10, Created and published art to inspire and encourage Covid-19 patients
Awards
Registered Dental Assistant Certification - January2021, National Technical Honor Society - Honored for status in dental assisting program
Timeline
Grocery Clerk
Smiths Food And Drug
04.2024 - Current
Customer Service Representative
Rocket Lawyer
10.2023 - 03.2024
Welcome Desk Representative
YMCA of Northern Utah
10.2022 - 10.2023
Customer Service Operator
Avant Guard
09.2022 - 10.2022
Apparel Associate
Smith's Food and Drug
09.2021 - 08.2022
Office Coordinator
YMCA of Northern Utah
05.2020 - 05.2021
Some College (No Degree) - Human Resources Management
Western Governors University
Dental Assistant - Dental Assisting Program
Ogden-Weber Technical College
Some College (No Degree) - General Studies
Weber State University
High School Diploma -
Weber High School
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