RAAFAT ALDAGHSTANI
Woodland park,NJ
Summary
To obtain a position in an organization in which I can utilize and continue to develop my knowledge and professional experience. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
20
20
years of professional experience
Work History
Driver
Uber, Door Dash
03.2020 - 09.2023
- Delivered Food, and other product from different kinds of stores and merchindice to costomers drove customers from point A to point B ( Taxi or car services )
Waiter
Il Tulipano
06.2016 - 03.2020
- High scale Wedding Catering worked through all the phases having to represent my self and the place i workrd in the best way possible by wearing a full tuxido with the white gloves assuuring our custimers that teir getting the cleanest and best service worked during the cermoney passing champain in the most proffesianal way possible worked through the cocktail hour cleaning sfter customerd or holding the outside bar passing out beer, wine., and sodas
- Or pasing food out
- Last step would be go up to the scound floor where the wedding is held each waiter would have 2 to 3 tables first we have to pass bread and butter,than we woud have to ask what are we serving for main course and ask each customer what would they choose out of our three choices, take the show plates of the tables start with salad
- Than sorbey, and the main course, after their don we clean the tables and pass out clean coffee spoons and desert forks sreve the coffee and should always have a pitcher of hot water for each cart for people who drinks tea open the desert room, and just wait
- Pre busing from the begining to the end encluding refilling water and wine on each tale is very important.
Manager/ Head waiter
Mazaj Restaurant
05.2009 - 04.2016
- Managing a restaurant employing more than 25 employees of different specialties, and doing all the shopping to supply the restaurant with all it needs
- Responsible of around 7 waiters, 3 bus boys, Hookah guy, and the kitchen employees to make sure the job is being don in the best way possible
- Interacting with different people from different backgrounds and building a friendly atmosphere.
Server
State Street Diner
03.2008 - 04.2009
- Worked as a server which gave me excellent skills with working with different people
- Worked with a high tech computer system in a very organized systematic work atmosphere .
Interpreter/ Role player
MISSION ESSENTIAL PERSONNEL
12.2005 - 03.2008
- Interpreted between US and IRAQI officials during “Operation Iraqi Freedom” Interpreted during IRAQI Army and Police training
- Helped training US Armed Forces by being a Role Player during their training
Waiter
Land and sea Diner
10.2003 - 11.2005
- Meet customer itroduce my self, the Diner, the menue, explain our specials, and answer any questions they might have
- Learned how to work really fast and be able to pay attention for any error to make sure of the customer satisfaction.
Education
Working on Bachelor degree in computer science -
Certificate of Interpreting English to Arabic, Arabic to English
High School diploma -
Skills
- Good command in using computer Office, Ward, Excel, Power Point, Photoshop Excellent skills communicating with people
- Time Management
- Customer Service
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- Safety Management
- Route Planning
- Relationship Building
- Schedule Management
- Confidentiality understanding
- Order picking and processing
- Customer rapport
- Strategic Planning
- Appointment Scheduling
- [Language] Fluency
- Processes and procedures
- Database Management
- Revenue Generation
Personal Information
- Date of Birth: 08/10/1985
- Nationality: US Citizen
Languages
Arabic
Native or Bilingual
Timeline
Driver - Uber, Door Dash
03.2020 - 09.2023
Waiter - Il Tulipano
06.2016 - 03.2020
Manager/ Head waiter - Mazaj Restaurant
05.2009 - 04.2016
Server - State Street Diner
03.2008 - 04.2009
Interpreter/ Role player - MISSION ESSENTIAL PERSONNEL
12.2005 - 03.2008
Waiter - Land and sea Diner
10.2003 - 11.2005
William Paterson University - Working on Bachelor degree in computer science,
L_3 COMMUNICATION - ,
JFK High School - High School diploma,