Raazia Ahmed
Elgin,IL
Summary
Dedicated professional offering experience in supervision, operations management, administration, sales and cross-functional communication. Focused team player with expertise in reporting and following through to achieve project goals. Hard-working with a proven track record of productivity. Thrives in unsupervised environments and quickly adapts to change. Excellent communication, presentation, and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Processor, Account Relationship Center
Tanfeeth
Dubai, UAE
11.2016 - 06.2017
- Created new accounts for customers based on their individual needs.
- Monitored payment plans, loan terms, credit limits, and other financial information related to client accounts.
- Investigated potential fraud cases involving customer accounts.
- Responded promptly to customer requests regarding account maintenance or service inquiries.
- Worked closely with other departments within the organization to ensure proper procedures were followed in regards to account maintenance processes.
- Conducted regular audits of customer accounts to ensure accuracy in account information and transactions.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
Customer Service Agent at Magic Planet
MAJID AL FUTTAIM
Dubai, UAE
09.2016 - 10.2016
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Mentored junior team members and managed employee relationships.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Operations Processor, Clearing Centre
Tanfeeth
Dubai, UAE
09.2015 - 03.2016
- Ensured accuracy of checks and processed them in a timely manner.
- Processed incoming and outgoing payments accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional support to all team members.
- Collaborated closely with team members to achieve targets and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Sales Inspector
Unilever
Dubai, UAE
05.2015 - 05.2015
- Provided feedback to sales staff on performance, customer service, and product knowledge.
- Monitored store displays and evaluated promotional activities for effectiveness.
- Analyzed sales data to identify areas of improvement in sales strategies.
- Created reports summarizing daily, weekly, monthly, and quarterly sales results.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Sales Promoter at Gitex World Trade Centre
Dell
Dubai, UAE
04.2015 - 04.2015
- Attended trade shows, conferences, and other industry events to promote products.
- Generated daily reports on sales performance against targets set by management team.
- Carried out sales promotions and merchandising of company products.
- Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
Sales Promoter at Gitex World Trade Centre
Dell
Dubai, UAE
10.2014 - 10.2014
- Attended trade shows, conferences, and other industry events to promote products.
- Carried out sales promotions and merchandising of company products.
- Produced significant sales within the month.
- Worked independently with minimal supervision, taking ownership for assignments.
- Offered coupons and other incentives to increase sales.
Education
BBA - Business Administration And Management
Moscow International University
Dubai, United Arab Emirates01-2017
Skills
- Strong Verbal and Written Communication Skills
- Skilled in High-Pressure Environments
- Collaborative Team Management
- Attention to Details and Consistent Quality Assurance
- Prioritization and Deadline-Oriented Planning
- Ability to work as part of a team, independently and maintain confidentiality
- Optimistic Mindset
Certification
WES - Educational Credential Assessment
Reference Number: 5141786IMM
Languages
English
Full Professional
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Operations Processor, Account Relationship Center
Tanfeeth
11.2016 - 06.2017
Customer Service Agent at Magic Planet
MAJID AL FUTTAIM
09.2016 - 10.2016
Operations Processor, Clearing Centre
Tanfeeth
09.2015 - 03.2016
Sales Inspector
Unilever
05.2015 - 05.2015
Sales Promoter at Gitex World Trade Centre
Dell
04.2015 - 04.2015
Sales Promoter at Gitex World Trade Centre
Dell
10.2014 - 10.2014
BBA - Business Administration And Management
Moscow International University
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