Rabab Abdulateef
Goldsboro,NC
Summary
An enthusiastic and reliable employee that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Chilis's Bar And Grill
04.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
Customer Service Cashier
Sassool
03.2021 - 03.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Described menu items in detail and educated customers about meal options.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Used downtime between customer orders to fulfill other guest services.
Education
High School Diploma -
Athens Drive High School
Raleigh, NC07.2022
Skills
- Table Monitoring and Turnover
- Menu Item Recommendation
- Customer Service and Rapport
- Adaptable and Flexible
- Pos Operation
- Beverage Preparation
- Ability to Lift 30 Pounds
- High-Energy and Stamina
- Order Taking
- Cash Management
- Customer Service
- Money Handling
- Billing and Payment Processing
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Chilis's Bar And Grill
04.2022 - 05.2023
Customer Service Cashier
Sassool
03.2021 - 03.2022
High School Diploma -
Athens Drive High School