Rabab Dawood

· answer calls and respond to emails

· handle customer inquiries both telephonically and by email

· research required information using available resources

· manage and resolve customer complaints

· provide customers with product and service information

· enter new customer information into system

· update existing customer information

· process orders, forms and applications

· identify and escalate priority issues

· follow up customer calls where necessary

· Document all call information according to standard operating procedures.

· Complete call logs.

· Produce call reports.

· Approach potential customers with the aim of winning new business, as well as

· Maintaining good relationships with clients.

· Responsible for making repeat sales to existing customers through Calling or

Visiting their site.

· Researching the market and related products.

· Presenting the product or service in a structured professional way face to face.