Rabab Khan
Plainfield,IL
Summary
Proactive Human Resources Business Partner guiding performance management, talent planning and benefits. Decisive with proven success providing employee relations support and oversight for efficient operations. Extensive knowledge and experience developing code of business conduct and ethics policies.
Overview
13
13
years of professional experience
Work History
Field Sr. HRBP
THE ROOMPLACE
Lombard, IL
06.2022 - Current
- Responsible for providing Employee Relations (ER) support to managers and team members including administering employment policies and practices and researching and/or investigating team member concerns and making recommendations that effectively promote positive employee relations for 27 retail locations.
- Successfully mediated and resolved workplace conflicts, improving team cohesion and reduced turnover.
- Counsel management with respect to federal, state, and local EEO and other personnel laws, ensuring consistent interpretation and application of laws, policies, and procedures.
- Lead the development and implementation of updated employee policies to ensure compliance with industry regulations and company standards.
- Developed and implemented employee engagement programs resulting in an increase in overall employee satisfaction.
- Ensure all HR functions, hiring, development, pay, communication are tied to the achievement of the company strategy and aligned with the AEO way
- Set strategic HR objectives, execute objectives and provide HR leadership and counsel to business partners and associates.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across the organization.
- Advised senior management on human resources issues and approved terminations.
- Implemented and rolled out cultural and gender diversity programs within the organization, which were positively embraced.
- Partnered with stakeholders to strategize and execute best-in-class hiring practices.
Human Resource Office Training Manager
Walmart
Elwood, IL
05.2020 - Current
- Collaborate and consult with HR business partners and other internal operations business partners to resolve escalated employee relations, contractual, and compliance issues.
- Responsible for providing Employee Relations (ER) support to managers and team members including administering employment policies and practices and researching and/or investigating team member concerns and making recommendations that effectively promote positive employee relations.
- Maintain responsibility for developing and implementing actions to address gaps in training, reviewing disciplinary action reports, or other data sources to identify trends.
- Develop and execute HR strategies focused on talent management, organizational effectiveness, workforce planning, and employee engagement.
- Counsel management with respect to federal, state, and local EEO and other personnel laws, ensuring consistent interpretation and application of laws, policies, and procedures.
- Recommends effective solutions for addressing organization issues and corrective action in accordance with personnel policy and applicable laws.
- Performs required tasks and initiatives, following the guidelines and procedures established, maintaining appropriate documentation and records for Employee Relation cases.
- Advised leadership on vacation and sick time, benefits, job services, and employment discrepancies
- Provided HR consultation services to leadership and department heads.
- Held exit interviews and documented information discussed with employees.
- Cultivated community relations with referral agencies to maintain a strong applicant flow.
- Achieved the desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Asset Protection Assistant Manager
Walmart
Villa Park, IL
10.2018 - 05.2020
- Assisted in developing and implementing Asset Protection programs, policies, and procedures.
- Maintain relevant compliance, safety, and security logs and documentation.
- Conduct detailed incident investigations and root cause analysis.
- Controlled reduction of loss inventory by protecting company assets.
- Managed asset protection programs for the store to reduce theft and fraud.
- Built cross-functional relationships with business partners to reduce losses.
- Implemented customer and associate safety protocol to prevent liability issues
- Identified and resolved fraudulent credit card crime cases in partnership with local law enforcement agencies.
- Monitored loss prevention operations to minimize the impact of shrink and identify theft and fraud.
- Conducted thorough investigations of theft-related issues with the potential to impact company operations and objectives negatively.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Collaborated with law enforcement to resolve escalated situations.
- Accounted for store cash through daily tallies and frequent audits.
Asset Protect Assistant Manager
Walmart
Batavia, IL
09.2017 - 10.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Manage various store-level projects designed to enhance process improvements, customer satisfaction, and safety/accident prevention.
- Prevent financial loss through internal and external theft or fraud.
- Support financial and regulatory compliance.
- Monitor the store in-person and via digital surveillance.
- Communicate with management or law enforcement officials, as necessary.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
- Assisted with planning and developing company initiatives and projects
- Enforced company policies and procedures to strengthen operational standards across departments.
Personnel Coordinator
Walmart
Romeoville, IL
10.2013 - 09.2017
- Responsible for managing the daily operations of the HR department; served as a key member of the human resources and leadership teams as well as performing sourcing, recruiting, interviewing, hiring, and training new employees
- Managed onboarding and orientation of new employees
- Served as a resource to employees and management regarding human resource practices including employee benefits, worker's compensation, personnel records, benefits (including sick leave, disability, retirement, and medical/dental coverage), unemployment cases, policies/procedures, and employee relations while ensuring adherence to State and Federal labor regulations
- Promoted to position to change culture and develop management skills
- Served as benefits administrator including studying and assessing benefit needs and trends; communicated recommendations to management
- Maintained and monitored all leave of absence, medical, short-term/long-term disability, worker's compensation case files; followed up on open cases and served as a point of contact for health providers
- Provided coaching and training to the administrative team on employee relations including conflict resolution, performance improvement, and HR policies and procedures
- Maintained and updated the system with the generation of reports including turnover, overtime, OSHA, tardy/absenteeism, unemployment, and other reports
- Generated and analyzed organizational reports to streamline processes and redistribute labor
- Responsible for performing human resource generalist duties including creation and distribution of official correspondence, time sheets, payment vouchers, and various confidential documents
- Established, maintained, and updated employee files
- Supported supervisors with employee performance management by recommending discipline and documenting in personnel files
- Administered benefits open enrollment by informing employees of enrollment period dates and answering questions
- Prepared job vacancy announcements for open positions to recruit and hire qualified staff
- Trained employees on HRIS software system and assisted with maintenance and updates
- Assessed applicant ranking criteria and interview questions to offer input to maintain compliance with ADA and EEO requirements
- Sourced, qualified, and conducted screening interviews with job candidates
- Scheduled or conducted new employee orientations
- Informed or trained management on interviewing, performance appraisals, or documentation of performance issues
- Interpreted and explained human resources policies, procedures, or regulations.
Training Coordinator
Walmart
Romeoville, IL
01.2012 - 10.2013
- Developed, delivered, implemented courses and coaching sessions and team interventions using a variety of methods and techniques for group and process facilitation to train and orient newly hired associates
- Mentored and trained new trainers, facilitating a strong team through building relationships and consistent support with technology and HR issues
- Streamlined final certification of new hire knowledge by initiating revision in training materials
- Created soft skills course, assisting new and developing trainers with managing learners and dealing with conflict resolution in the classroom
- Promoted effective instruction and development; utilized training strategies that equipped staff, trainers, and management with key skills to increase efficiency, reduce risk, and provide exceptional customer care
- Managed training calendars to inform participants of upcoming training session topics and dates
- Supported onboarding of new employees by hosting orientation sessions
- Organized handbook and course documentation for participants
- Evaluated effectiveness of training programs and recommended improvements to upper management
- Identified areas for improvement in training programs and collaborated with the training team to implement changes
- Prepared reports to track employee progress and recruitment needs for future training
- Monitored, evaluated, and recorded training activities or program effectiveness.
Education
MBA - Human Resource Management
Keller Graduate School of Management
03.2024
Bachelor of Science - Biology
University of Karachi
Karachi, Pakistan12-2005
Skills
- Human Resource Leadership
- Performance Management
- Staff training and development
- Workplace Investigations
- Conflict Resolution
- Positive Employee Relations
- Inventory Management
- Safety Management
- Continuous Process Improvement
- Policy Improvement
- Unemployment Claims
- Onboarding, Training and Development
- Coaching and Mentoring
- Operations Management and Enhancement
- Regulatory and Legal Compliance
- Exit Interviews and Processes
- Accident Investigations
- Corrective Action Planning
Accomplishments
- Dynamic, results driven professional who uses HR initiatives to improve employee engagement, performance, and company growth
- Successful proactive managerial experienced leader within a variety of environments; demonstrated success in human resources, staff leadership, issue resolution, sales, and operational enhancement
- Employment Law Experience: Conducted workplace investigations, Counseled management with respect to federal, state, and local EEO and other personnel laws, ensuring consistent interpretation and application of laws, policies, and procedures.
- HRIS: Workday, ADP Workforce Now, Impact Compliant Software
Timeline
Field Sr. HRBP
THE ROOMPLACE
06.2022 - Current
Human Resource Office Training Manager
Walmart
05.2020 - Current
Asset Protection Assistant Manager
Walmart
10.2018 - 05.2020
Asset Protect Assistant Manager
Walmart
09.2017 - 10.2018
Personnel Coordinator
Walmart
10.2013 - 09.2017
Training Coordinator
Walmart
01.2012 - 10.2013
MBA - Human Resource Management
Keller Graduate School of Management
Bachelor of Science - Biology
University of Karachi
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