RABAH AL KHAZALI
Cordova,TN
Summary
Experienced telephone installation and repair technician with a history of working in setting up, repairing and configuring telecommunications equipment. Talented at building customer relationships and solving problems with little supervision. Excellent communication and planning skills.
Overview
8
8
years of professional experience
Work History
Retail Store Sales Manager
CORDOVA WIRELESS
12.2022 - Current
- Improved overall repair quality by utilizing precision tools and techniques during the repair process.
- Collaborated with team members to improve overall workflow, resulting in increased productivity.
- Fix All phones & Ipads
Store Manager
Metro by T-Mobile
09.2019 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Mobile Repair Technician
SMOOTH WIRELESS
03.2018 - 09.2019
- Offered guidance to consumers on purchasing mobile phone accessories.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Streamlined parts ordering procedures, resulting in a more organized workflow and reduced downtime due to out-of-stock components.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
Sales Representative
Cricket Wireless
06.2016 - 03.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Bachelor of Science - Computer Science
IRBID National University
IRBID - JORDAN03.2015
Skills
- Store operations
- Staff Training and Development
- Social Media Marketing
- Sales strategy development
- Fixing all phones
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Retail Store Sales Manager
CORDOVA WIRELESS
12.2022 - Current
Store Manager
Metro by T-Mobile
09.2019 - 12.2022
Mobile Repair Technician
SMOOTH WIRELESS
03.2018 - 09.2019
Sales Representative
Cricket Wireless
06.2016 - 03.2018
Bachelor of Science - Computer Science
IRBID National University
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