Rabail Khan
Andover,MN
Summary
Self-motivated and highly experienced in collaboration. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
Lino Lakes, MN
08.2023 - 02.2024
- Welcomed large volume of guests and improved overall customer service.
- Maintained an organized workspace while stocking merchandise.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Assisted other departments when needed to maintain efficient operations.
- Mentored junior team members and managed employee relationships.
- Managed customer complaints and rectified issues to complete satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Processed online orders using point-of-sale systems.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Answered customer inquiries regarding store policies and procedures.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Maintained cleanliness standards throughout the store area.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints in a professional manner.
- Collected deposits or payments and arranged for billing.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Monitored, evaluated and recorded training activities or program effectiveness.
Crew Member
Crumbl Cookies
Coon Rapids, MN
08.2022 - 10.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Presented orders to guests within anticipated service times.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Maintained safe food handling practices to prevent germ spread.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Wiped down tables and equipment, swept and refilled stock.
- Processed payments on cash register and counted back bills and change to patrons.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints in a professional manner.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
Blaine High School
Blaine, MN06-2024
Skills
- Teamwork
- Patient Care and Saftey
- Customer Service
- Medical Records Managment
- Collaborative Thinking
- Computer Literate
- Cash Handling and Product Sales
Languages
English
Full Professional
Spanish
Limited
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Guest Advocate
Target
08.2023 - 02.2024
Crew Member
Crumbl Cookies
08.2022 - 10.2022
Blaine High School
Similar Profiles
Neiphatarr SelassieiNeiphatarr Selassiei
Fulfillment Associate at TargetFulfillment Associate at Target
Jonathon ZinkowichJonathon Zinkowich
Apparel Sales Associate at TargetApparel Sales Associate at Target
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Stacey KochmannStacey Kochmann
Customer Service Representative at Johnson ScreensCustomer Service Representative at Johnson Screens