Rabecca Muthungu

• Communicated with donors with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall donor care and response times.
• Led and motivated [Number] employees through supervision, training and coaching on duties and daily operational activities.
• Resolved conflicts between reception, donors , nurses and administrative staff to maintain optimal workflows.
• Directed daily operations at the facility for more than 10 staff and 100 donors.
• Reviewed and assessed staff processes, reducing hazards posed for rdonors and staff while promoting regulatory compliance.
• Collaborated with Quality Team to develop outcomes statistics.
• Recruited well-qualified candidates to fill vacancies as business needs require.
• Worked closely with facility manager to maintain day-to-day operations.
• Trained and qualified staff per board requirements as well as national, state and local regulations.
• Handled plasma and waste shipments following FDA and GMP guidelines.

• Maintained confidentiality of records relating to client's treatment
• Collected biometric information of donors and input it into the system.
• Recorded vital signs and medical history for donors each shift to determine their suitability to donate.
• Received and screened telephone calls and visitors by determining or addressing needs.
• Attended training programs and seminars to continue level the of competency.
• Cleaned and disinfected exam tables, trays, and l, amps to comply with infection control policy.
• Directed donors to exam rooms to prepare for examination and treatment.
• Assessed donors to determine their suitability to donate plasma per FDA guidelines.
• Communicated with donors' PCP to evaluate further their suitability to donate plasma while maintaining HIPPA regulations.

I worked as an LPN through agency Caring hands at Long-term and skilled facility. My responsibilities include medical administration, wound care, physical assessment of patients, initial admission of patients; monitoring and assessing diabetic patients and educating on management of diabetes. Supervision of CNAs as they give direct care to patients. Also, take and initiate orders given by doctors.