Rabecca "Becky" Howell
Summary
Multi-talented and collaborative Administrative Professional focused on business efficiency and operational improvements. Superior work ethic and strong attention to detail with over 10 years of confidential administrative experience. Analytical problem-solver and persuasive communicator with a talent for creative solutions.
Overview
22
22
years of professional experience
Work History
Administrative Coordinator
City of St. Augustine
St. Augustine, FL
11.2023 - Current
- Provided administrative support to various departments within the organization.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Created expense reports using company software applications.
- Greeted visitors upon arrival at the office and directed them accordingly.
- Developed tracking systems for departmental projects and initiatives.
- Scheduled travel arrangements for business trips, conferences, and other events.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Organized office supplies inventory and placed orders when necessary.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Processed invoices from vendors in a timely manner according to company policies.
- Managed incoming mail distribution and outgoing courier services.
- Responded to customer inquiries via phone or email in a professional manner.
- Organized and maintained filing systems for sensitive documents.
- Assisted in the preparation of presentations, reports and other documents as needed.
- Maintained calendars for multiple executives.
- Proofread correspondence before sending out on behalf of the executive team.
- Worked with finance department to file receipts and reimbursements.
- Negotiated with vendors and service providers to secure cost-effective contracts and services for the office.
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Acted as a liaison between different departments to facilitate communication and project collaboration.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Resolved customer complaints or answered customers' questions.
Administrative Assistant
Putnam County Fire Rescue
Putnam County , FL
01.2023 - 11.2023
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Assist with budgetary development by providing in-depth analysis of current and potential future expenses.
- Monitor and maintained supply of medical equipment, tools and accessories.
- Facilitate necessary changes to policies or procedures to improve operations.
- Implemented an inventory system to track cost and usage of EMS medical supplies for the department. Procurement of all EMS medical supplies and equipment for Fire Rescue.
- Coordinated special projects such as outfitting the entire department with dress uniforms and planning of the first department wide pinning ceremony.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Produced and filed payroll reports Biweekly.
- Audited, reviewed and compiled payroll reports, records and related summaries.
- Classified and summarized financial data to compile and enter in financial records
- Matched orders with invoices and recorded required information.
Administrative Assistant
St Johns County Fire Rescue
St. Augustine, FL
01.2020 - 01.2023
- SAFER grant management.
- EMAC and mutual aid deployment reimbursement packages.
- Maintain sensitive and confidential files, records, and employee information.
- Process invoices, allocate charges assigned to County Purchase card for Fire rescue employees
- Place facilities work orders, provide coverage to the logistics department as needed.
- Articulate and present a positive professional image both in person and on the phone when speaking with public employees and citizens.
- Rank and file uniform ordering.
- Comprehensive knowledge of office management, personnel, financial, and administrative practices.
- Research and prepare reports and excel spreadsheets.
- EMS Billing collection account management.
- Transport EFT payment postings.
- 3 years’ experience performing confidential administrative duties.
- Effective with time sensitive deadlines.
- Interpersonal communication skills.
- Ability to prioritize and plan effectively.
- Scheduled appointments, meetings and events for leadership staff.
- Prepared and prioritized calendars and composed correspondence, reports and meeting notes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Medical Office Manager-CMA
Family Practice/Urgent care office
03.2016 - 10.2019
- Obtaining vital signs, patient care assessments, assisting in minor office procedures, administering Injections, performing blood draws, EKG test, and patient care per provider
- Ordering and manage the State of Florida vaccines for children or VFC
- Calling in prescriptions, referrals or prior authorizations for medications
- Performing quality checks on HGA1C, hemoglobin, and urinalysis analyzers.
- Coordinated logistics for internal and external staff meetings and conferences.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Coordinated and conducted classes to teach procedures to new staff members.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Planned and controlled budgets for contracts, equipment and supplies.
Cardiology Technician, Phlebotomist, Certified Medical Assistant
Flagler Hospital Cardiopulmonary Department
04.2013 - 03.2016
Lab Manager, Phlebotomist, Certified Medical Assistant
Avanti Wellness Center
08.2011 - 06.2013
Program Director, Certified Medical Assistant, Lab Assistant
St Johns County Health Dept
05.2009 - 07.2011
Medical Assistant/ Associate Care Provider
Baptist Primary Care/ Baptist Hospital South
11.2002 - 03.2009
Education
Associate Degree - Healthcare Administration
Ashworth College
Norcross, GA12.2022
BLS-Certified Certified Medical Assistant Nationally Registered Certified Medical Assistant (NRCMA) Certified Ambulance Coder National Academy of Ambulance Compliance -
First Coast Technical College
Saint Augustine, FL05.2002
Skills
- Records Management Systems
- Data Entry Documentation
- Meeting Planning
- Timeline Planning and Management
- Memo Preparation
- Detailed Meeting Minutes
- Inventory Systems
- Excel Spreadsheets
- Resource Coordination and Allocation
- Strong Organizational Skills
- Verbal and Written Communication
- Confidentiality and Data Protection
- Benefits Administration
- Payroll Software Proficiency
- Regulatory compliance
- Team collaboration
- Project management
- Credit and collections
- HR support
- Office management
- Policy and procedure modification
- Grant administration
Timeline
Administrative Coordinator
City of St. Augustine
11.2023 - Current
Administrative Assistant
Putnam County Fire Rescue
01.2023 - 11.2023
Administrative Assistant
St Johns County Fire Rescue
01.2020 - 01.2023
Medical Office Manager-CMA
Family Practice/Urgent care office
03.2016 - 10.2019
Cardiology Technician, Phlebotomist, Certified Medical Assistant
Flagler Hospital Cardiopulmonary Department
04.2013 - 03.2016
Lab Manager, Phlebotomist, Certified Medical Assistant
Avanti Wellness Center
08.2011 - 06.2013
Program Director, Certified Medical Assistant, Lab Assistant
St Johns County Health Dept
05.2009 - 07.2011
Medical Assistant/ Associate Care Provider
Baptist Primary Care/ Baptist Hospital South
11.2002 - 03.2009
Associate Degree - Healthcare Administration
Ashworth College
BLS-Certified Certified Medical Assistant Nationally Registered Certified Medical Assistant (NRCMA) Certified Ambulance Coder National Academy of Ambulance Compliance -
First Coast Technical College
Similar Profiles
William GiddensWilliam Giddens
Utility Field Operations Manger at City Of St AugustineUtility Field Operations Manger at City Of St Augustine
Michael Chance HinesMichael Chance Hines
Firefighter/Fire Lieutenant/Fire Captain at St Augustine North Volunteer Fire DepartmentFirefighter/Fire Lieutenant/Fire Captain at St Augustine North Volunteer Fire Department
Ashly JonesAshly Jones
Technology Teacher at St. Philip & St. Augustine Catholic AcademyTechnology Teacher at St. Philip & St. Augustine Catholic Academy
Emerald MerakEmerald Merak
Administrative Coordinator at Suburban HospitalAdministrative Coordinator at Suburban Hospital
Iris NewtonIris Newton
Administrative Coordinator at Lea County - Misdemeanor ComplianceAdministrative Coordinator at Lea County - Misdemeanor Compliance