Amanda Rabelo Rodriguez
Summary
Dynamic Customer Care Associate dedicated to delivering exceptional service and cultivating positive customer relationships. Proactive in addressing client concerns and ensuring swift resolutions that lead to high satisfaction rates. With an optimistic and ambitious approach, consistently seeks opportunities to enhance the overall customer experience. An effective communicator who thrives in social interactions and excels in fast-paced, customer-focused environments.
Overview
3
3
years of professional experience
Work History
Bank Teller
First Citizens Bank
03.2025 - 07.2025
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Customer Care Associate
Bomnin Chevrolet
11.2024 - 02.2025
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Maintained good call control to quickly uncover questions and keep call times low.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
Waitress
Sergio's Restaurant
11.2022 - 11.2024
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
PRE Martin Klein Schiller
Cardenas, Cuba 05-2020
Skills
- Customer service expertise
- Financial processing expertise
- Prioritization and scheduling
- Client support
- Flexible problem-solving
- Timely appointment coordination
- Documentation expertise
LANGUAGES
Spanish
Bilingual
Timeline
Bank Teller
First Citizens Bank
03.2025 - 07.2025
Customer Care Associate
Bomnin Chevrolet
11.2024 - 02.2025
Waitress
Sergio's Restaurant
11.2022 - 11.2024
High School Diploma -
PRE Martin Klein Schiller