Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RABEYA KEYA

Brooklyn,NY

Summary

Accomplished Billing Analyst with a proven track record at MILLENNIUM HONDA, enhancing billing accuracy and customer satisfaction. Expert in Microsoft Excel and data analysis, significantly improving decision-making processes. Skilled in customer engagement and dispute resolution, driving seamless software transitions and process improvements. Demonstrates a strong ability to manage accounts receivable and streamline payment processing, ensuring robust financial health.

Overview

2
2
years of professional experience

Work History

Billing Analyst

MILLENNIUM HONDA
02.2024 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
  • Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
  • Developed comprehensive reporting tools to analyze billing trends, identify potential issues, and recommend corrective actions.
  • Implemented proper execution of monthly collection letters and escalation process.
  • Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
  • Assisted in the implementation of new billing software platforms, contributing to seamless transitions while minimizing downtime or user errors during adoption periods.
  • Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
  • Researched portals issues related to non-payment within e-billing vendor portals.
  • Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
  • Implemented process improvements that led to faster turnaround times for invoice approvals and payment processing.
  • Determined key areas prime for process improvements.

Pharmacy Technician

Walgreen's Pharmacy
01.2024 - 05.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Crew Team Member

Dunkin' Donuts
02.2022 - 04.2024
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.

Sales Associate

Madrag Clothing Store
01.2023 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Borough of Manhattan Community College of The City University of New York
New York, NY
01.2023

Skills

Month-end close

Claims review

Accounts Receivable

Claims submissions

Microsoft Excel

Financial Statements

Invoice Processing

Payment Processing

Issue Resolution

General Ledger

Data Analysis

Skilled in [Software]

Telephone Etiquette

Cash application

Dispute Resolution

Billing Systems

Tax Compliance

Document workflow

Revenue Recognition

Payment posting

Accounts receivables

HIPAA Compliance

Claim submission

Customer Engagement

Billing systems and software

Languages

Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional

Timeline

Billing Analyst

MILLENNIUM HONDA
02.2024 - Current

Pharmacy Technician

Walgreen's Pharmacy
01.2024 - 05.2024

Sales Associate

Madrag Clothing Store
01.2023 - 02.2024

Crew Team Member

Dunkin' Donuts
02.2022 - 04.2024

High School Diploma -

Borough of Manhattan Community College of The City University of New York

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RABEYA KEYA