Rabia Hameed

Work History

Customer Service Representative - Remote

Skybridge Americas

Richmond, TX

05.2023 - 02.2025

Developed strong customer relationships to encourage repeat business.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained updated knowledge through continuing education and advanced training.
Prioritized and organized tasks to efficiently accomplish service goals.
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided exceptional customer service to ensure customer satisfaction.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Answered inbound calls, chats and emails to facilitate customer service.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Beauty Advisor

Ulta Beauty Inc.

Richmond, TX

11.2022 - 02.2023

Answered customer inquiries regarding product features, pricing, and availability.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Greeted customers upon entering store or salon and established friendly relationships with them.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Placed special orders or called other stores to find desired items.
Greeted customers to determine wants or needs.
Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
Handled returns and exchanges according to company policies.
Maintained knowledge of sales and promotions, return policies and security practices.

Customer Service Cashier

CVS Pharmacy Health

New City, NY

11.2021 - 03.2022

Assisted in training new detailers on techniques and company procedures.
Processed credit card transactions accurately and efficiently.
Ensured that all areas of the retail floor were properly stocked throughout each shift.
Answered incoming phone calls from customers regarding product availability or store locations.
Greeted customers and responded to informational requests.
Recommended, selected, located, and obtained products to meet customer needs.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Answered customers' questions and provided information on store procedures or policies.
Adhered to social distancing protocols and wore mask or face shield.
Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Jewelry Consultant

Pandora Jewlery

Nyack, NY

10.2019 - 06.2021

Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
Educated customers about proper care instructions for different types of jewelry pieces.
Participated in team meetings to discuss strategies for increasing sales volume.
Cleaned, polished and inspected metal items and jewelry pieces to assess durability and quality.
Processed returns and exchanges according to company policies.
Resolved customer complaints promptly and efficiently.
Researched new products and trends to recommend to customers based on their needs.

Sales Associate

Bath & Body Works Inc.

New City, NY

10.2020 - 01.2021

Engaged customers in friendly, professional dialogue to determine needs.
Worked with fellow sales team members to achieve group targets.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Answered store and merchandise questions and led customers to wanted items.
Answered customer inquiries regarding product features, pricing, and availability.
Recommended, selected and located merchandise based on customer desires.
Developed trusting relationships with customers by making personal connections.

Sales Assistant

Lord and Taylor Dept store

Nyack, NY

08.2016 - 10.2016

Assisted customers in locating products, providing detailed information and recommendations.
Monitored stock levels to facilitate restocking and replenishment of shelves.
Processed transactions quickly and accurately, maintaining a balanced cash drawer.
Assisted customers with returns, exchanges and refunds.
Informed customers about current promotions and discounts.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cleaned shelves, counters and tables to maintain organized store.
Greeted customers to determine wants or needs.
Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.

Fashion Intern

Nida Kay Designs

Karachi, Pakistan

06.2014 - 02.2015

Communicated with customers about orders via phone or email.
Actively participated in photo shoots by dressing fashion models and locating needed accessories.
Attended design shows and reviewed magazines to better understand consumer trends.
Organized fashion showroom to ensure efficient access to sample garments.
Examined product samples, adjusting designs to achieve desired results.
Provided excellent customer service by responding promptly to inquiries via phone or email.
Conducted research on current trends in fashion industry through trade shows, magazines, blogs.
Answered phone and took messages in absence of professionals.
Helped brand awareness by assisting in merchandising and handling display setups.
Recommended fresh styling ideas to fashion designer.
Sketched and designed many new and creative pieces monthly.
Set up delivery schedules and ordered materials from fabric, trim, and print vendors.
Created new fabric and finish, print and pattern and trim and expression standards for multiple brands.
Monitored production process of samples from initial concept to final delivery stage.

Summary

Overview

Work History

Customer Service Representative - Remote

Beauty Advisor

Customer Service Cashier

Jewelry Consultant

Sales Associate

Sales Assistant

Fashion Intern

Education

Bachelor of Arts - Fine Arts

High School Diploma -

Associate of Arts -

Skills

Languages

Affiliations

References

Timeline

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