Rabih Moussa
Beirut
Summary
Dynamic leader with a proven track record at BLOM BANK S.A.L, excelling in roles from Customer Service Officer to Supervisor. Mastered complex problem-solving and team leadership, enhancing customer relationships and operational efficiency. Skilled in decision-making and adaptability, achieving significant improvements in team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Supervisor
BLOM BANK S.A
06.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Officer
BLOM BANK S.A.L
06.2014 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
MBA - Accounting And Finance
Beirut Arab University
Beirut01.2025
Bachelor Of Accounting - Accounting
Beirut Arab University
Beirit06.2012
Skills
- Attention to detail
- Decision-making
- Complex Problem-solving
- Relationship building
- Conflict resolution
- Teamwork and collaboration
- Multitasking
- Adaptability and flexibility
- Team leadership
- Customer relationship management
Additional Information
- Computer skills : Fluent in Microsoft & AS400.
- Banks Operations
- Certificate in Lebanese Regulation
- KYC Verification
- Anti-Money Laundering Knowledge
- Authorized Signatory for the bank.
- References:
- Amer Darazi - Deputy Manager.
- Ahmad Safsouf - Assistant Manager
Languages
English
Advanced (C1)
French
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Supervisor
BLOM BANK S.A
06.2020 - Current
Customer Service Officer
BLOM BANK S.A.L
06.2014 - Current
MBA - Accounting And Finance
Beirut Arab University
Bachelor Of Accounting - Accounting
Beirut Arab University
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