Rabih Sulaiman
Kuwait,Kuwait
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Relations Advisor
Al-Zayani Automotive
11.2022 - Current
- Streamlined the complaint resolution process for increased efficiency and improved response times.
- Maintained detailed records of customer interactions, transactions, comments, and complaints for reference purposes.
- Boosted company reputation by consistently providing exceptional customer service and support.
- Retained valuable clients by providing timely and effective resolution to their concerns, leading to increased customer loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing and resolving concerns in a professional manner.
- Reduced average call handle time by implementing efficient problem-solving techniques when assisting customers.
- Collaborated with other departments to address complex customer concerns that required additional expertise or input from multiple sources.
Warehousing Client Service Representative
Agility Logistics and Warehousing
10.2018 - 10.2022
- Track documents, resolve discrepancies on received orders; manage supplier relations; responsible for stock rotation; ensure accuracy of inventory system; provide customer support; handle inquiries and maintain records.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Distribution Dispatcher
Agility Logistics and Warehousing
09.2017 - 10.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Higher Secondary College (H.S.C) -
Kuwait
Bachelor of Commerce - Management -
Arab Open University - Kuwait
Skills
- Complaint Handling
- Assertiveness
- Customer Relations
- Training programs
- Inter-department collaboration
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Computer Skills
- Understanding Customer Needs
- Excellent Communication
Additional Qualifications
- IELTS Certificate
- ICDL Computer Training Course
- Effective Trade Compliance, SAI Global Training, 11/01/17
- Conflicts of Internet, SAI Global Training, 05/09/18
Personal Information
- Date of Birth: 05/21/97
- Nationality: Lebanese
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Customer Relations Advisor
Al-Zayani Automotive
11.2022 - Current
Warehousing Client Service Representative
Agility Logistics and Warehousing
10.2018 - 10.2022
Distribution Dispatcher
Agility Logistics and Warehousing
09.2017 - 10.2018
Higher Secondary College (H.S.C) -
Kuwait
Bachelor of Commerce - Management -
Arab Open University - Kuwait
Similar Profiles
Murtaza BaigMurtaza Baig
Senior Manager - Supply Chain Department at Al-Ghazi Tractors Ltd - Al-Futtaim Automotive GroupSenior Manager - Supply Chain Department at Al-Ghazi Tractors Ltd - Al-Futtaim Automotive Group
Mufeeda TholhathMufeeda Tholhath
PR and Communications Executive at Al-Futtaim AutomotivePR and Communications Executive at Al-Futtaim Automotive
NABIL MOHAMEDNABIL MOHAMED
Data Documentation at ZAYANI TRADING & CONTRACTINGData Documentation at ZAYANI TRADING & CONTRACTING