RABIN MENDOZA
Hallandale,USA
Summary
Aviation professional and customer-service specialist with 2+ years of experience enhancing passenger satisfaction, managing high-pressure situations, and ensuring safety compliance. Strong background in hospitality, sales, and telecommunications. Recognized for delivering exceptional service, resolving complex customer needs, and strengthening brand loyalty. Skilled in FAA safety compliance, emergency response, and creating memorable passenger experiences.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Spirit Airlines
04.2023 - 12.2025
- Ensure passenger safety and comfort on all flights through exceptional service and strict adherence to FAA safety regulations.
- Conduct safety demonstrations and manage emergency procedures with professionalism and calm under pressure.
- Provide attentive service to up to 222 passengers per flight, resolving concerns with empathy and efficiency.
- Collaborate with flight deck and cabin crew to ensure smooth operations and a positive onboard environment.
- Uphold Spirit Airlines’ brand through friendly, reliable, and high-quality service on every flight.
- Anticipate passenger needs to create a welcoming experience that improves satisfaction and loyalty.
Inbound Sales Specialist
Comcast Xfinity
03.2021 - 05.2022
- Provided exceptional service to high-volume inbound callers, consistently resolving concerns with professionalism.
- Maintained strong product knowledge to clearly communicate benefits and simplify decision-making.
- Built trust through clear, friendly, and solution-focused communication.
- Applied consultative strategies to overcome objections and increase satisfaction.
Internet Sales Consultant
Potamkin Automotive
09.2017 - 12.2020
- Developed strong customer rapport through personable communication and active listening.
- Managed high-pressure environments while maintaining client relationships.
- Negotiated deals using confident and persuasive communication.
- Utilized digital communication tools—skills directly transferable to aviation documentation.
Sales Specialist / BDC
Lehman Hyundai
01.2016 - 12.2016
- Identified customer needs and presented tailored recommendations.
- Conducted follow-ups to maintain long-term satisfaction.
- Earned Salesman of the Month by consistently exceeding monthly goals.
Education
Casualty & Property Insurance - 4-40 Registered CSR
Florida Insurance College
Miami, FL03.2020
High School Diploma - undefined
Dr. Michael M. Krop Senior High School
Miami, FL01.2011
Skills
- Passenger Safety & Service
- FAA Safety Compliance
- Emergency Response Preparedness
- Conflict Resolution & De-escalation
- High-Volume Customer Support
- Multitasking in Fast-Paced Environments
- Effective Communication
- Team Collaboration
- Calm Under Pressure
LANGUAGES
English — Fluent
Spanish — Native/Bilingual
Timeline
Flight Attendant
Spirit Airlines
04.2023 - 12.2025
Inbound Sales Specialist
Comcast Xfinity
03.2021 - 05.2022
Internet Sales Consultant
Potamkin Automotive
09.2017 - 12.2020
Sales Specialist / BDC
Lehman Hyundai
01.2016 - 12.2016
High School Diploma - undefined
Dr. Michael M. Krop Senior High School
Casualty & Property Insurance - 4-40 Registered CSR
Florida Insurance College