Summary
Overview
Work History
Education
Skills
Timeline
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Rabina Busgith

Hollywood,FL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and staff management. Recognized for exemplary customer service and team collaboration.

Overview

5
5
years of professional experience

Work History

Assistant General Manager/ Office Manager

Upperdeck Ale And Sports Grill
Hallandale, FL
01.2022 - 04.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, and customer service.
  • Created a positive work environment.
  • Developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints.
  • Identified areas of improvement and collaborated with other departments to develop and implement changes.
  • Recruited, interviewed, hired, and trained qualified staff for open positions.
  • Created staff schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delegated work to staff, setting priorities and goals.
  • Maintained up-to-date records of employee attendance and immigration status, payroll information, vacation requests.
  • Provided leadership during times of organizational change and crisis situations.

Front Desk Receptionist

Healing Blends Global
Hollywood, FL
03.2020 - 01.2022
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Packaging and shipping supplements worldwide.

Server/Manager

Dee Dee’s Thai & Sushi
Hollywood, FL
03.2019 - 04.2020
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system and handled all Daily Cash.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained up-to-date records of employee attendance and payroll information.
  • Reviewed contracts before signing them on behalf of the organization.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

Associate of Arts - Computer Programming

Broward College
Fort Lauderdale, FL
06-2020

Skills

  • Operations Management
  • Workflow Coordination
  • Employee Scheduling
  • Business operations knowledge
  • Menu development

Timeline

Assistant General Manager/ Office Manager

Upperdeck Ale And Sports Grill
01.2022 - 04.2024

Front Desk Receptionist

Healing Blends Global
03.2020 - 01.2022

Server/Manager

Dee Dee’s Thai & Sushi
03.2019 - 04.2020

Associate of Arts - Computer Programming

Broward College

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Rabina Busgith