Rabsel Yoehnam
Waddell,AZ
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Civil Construction Crew Member
McCarthy Building Companies Inc.
, AZ
12.2022 - 07.2023
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Used laser measuring tools to calculate lengths, widths and heights.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Utilized electrical, plumbing and HVAC expertise to complete projects and adhere to timelines.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Installed structures or fixtures using hand or power tools per plan drawings.
- Read plans, instructions or specifications to determine work activities.
- Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery.
Team Member
Amazon
Aurora, CO
09.2021 - 12.2022
- Separate and organize packages
- Create a flow that maintains proper organziation for teams
- Collaborate to ensure packages are properly organized for end of day
- Organize packages properly into delivery vehicles in timely manner to allow for proper shipment arrival times.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
Sales Account Manager
MGA Business Consulting
Phoenix, AZ
09.2020 - 06.2021
- High volume retail sales and marketing.
- Highly developed conversational skills, as well as an education in advanced sales concepts including but not limited to: the straight line system, impulse factors, objection triangles, FORDS, QTQP, effective tonality, etc.
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market developments.
- Determined cost and pricing of proposals and bids.
- Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
- Extended customer service cycles, maintenance of customer accounts.
- New hire training, systems adherence.
- Management of small teams of sales interns.
- Delivered exceptional account service to strengthen customer loyalty.
- Negotiated details of contracts and payments and prepared sales contracts and order forms.
- Addressed customer questions and concerns regarding products, prices and availability.
- Formulated trusted relationships with key accounts.
Auto Claims Handler
State Farm
Tempe, AZ
04.2019 - 07.2020
- Excellent customer service, high volume phone tasks
- Collaboration with a large number of parties in regard to vehicle repair, agent records, parts manufacturers, dealership management, etc
- Interpretation of insurance policies and large amount of flexibility to take necessary steps according to the context of an individual claim within the bounds of the relevant policy language
- Ability to find creative and efficient solutions to difficult problems
- Conflict resolution skills.
- Performed various administrative duties, entered data into system and maintained documents.
- Researched and verified insurance policy coverage.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.
- Evaluated extent of damage and documented findings.
- Presented claims to insurance companies.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Maintain quality standards by reviewing claims while working off project list.
Grill Chef
Chipotle Mexican Grill
Gilbert, AZ
09.2018 - 04.2019
- Food preparation, full control and responsibility over the production of all hot food products
- Quality control in regard to taste, texture, and temperature
- Precise time management skills, well developed multitasking abilities.
- Maintained cleanliness and organization of line workstations.
- Monitored kitchen productivity and assessed overall productivity and workflow.
- Reviewed quality standards and verified continuous application throughout kitchen environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
- Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Distributed prepared food to servers.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Made meals in accordance with company standards and requirements.
Memory Care Manager
Renaissance Luxury Retirement Living
Sun Lakes, AZ
02.2018 - 09.2018
- Managed dietary needs/preferences for seniors with degenerative brain diseases
- Prepared full regiment daily
- Served their meals and worked with living care teams as well as the kitchen staff to maintain routines
- Also trained in the back of the kitchen as well as on the dining room floor
- Accumulated skillsets in a variety of positions in a very short amount of time
- Was assigned to the roast table every Sunday morning, in part due to slicing ability/customer service skills.
- Communicated with families or advocates to discuss resident needs and progress.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
- Communicated with patients with compassion while keeping medical information private.
Finish Line Supervisor
Francis and Sons Carwash
Gilbert , AZ
09.2017 - 02.2018
- Maintained the operation and upkeep of wash tunnel
- Drove washed vehicles into finish line ports
- Managed inventory of finish line products
- Finishing vehicles included wiping windows, cleaning door grooves, treating leather interiors and tires, washing footmats, etc
- Led finish line team and opened location in the mornings.
- Troubleshot mechanical problems, identifying causes and taking swift corrective actions.
- Coordinated line changeover, efficiently converting lines from running one product to another.
- Discussed pertinent information concerning quality control issues with supervisor in preparation for next shift.
- Evaluated employees' work levels and reviewed work performance.
- Prepared operating shift logs, defining shift teams and schedules per production unit.
- Managed employees for maximum productivity, efficiency and job safety.
Education
Chandler High School
05.2017
Skills
- Sales Expertise
- Customer Service
- Team Building
- Equipment Operation
- Account Management
- Complaint Resolution
- Attention to Detail
- Clear Communication
- Training and Mentoring
- Heavy Lifting
- Positive Attitude
- Call Center Operations
- Computer Skills
- Order Preparation
- Money Handling
- Complex Problem-Solving
Volunteer Work
- Gospel Church in Chandler Arizona: Received, packaged, and distributed free food aid to low income families in the East Valley
Timeline
Civil Construction Crew Member
McCarthy Building Companies Inc.
12.2022 - 07.2023
Team Member
Amazon
09.2021 - 12.2022
Sales Account Manager
MGA Business Consulting
09.2020 - 06.2021
Auto Claims Handler
State Farm
04.2019 - 07.2020
Grill Chef
Chipotle Mexican Grill
09.2018 - 04.2019
Memory Care Manager
Renaissance Luxury Retirement Living
02.2018 - 09.2018
Finish Line Supervisor
Francis and Sons Carwash
09.2017 - 02.2018
Chandler High School