Ruth Cain
Lebanon,United States
Summary
Highly detail-oriented and organized professional with extensive knowledge in travel expense management and scheduling. A fast learner who quickly adapts to new processes and technologies, ensuring accuracy and compliance with policies and regulations. Motivated by a commitment to excellence, consistently striving to streamline operations and enhance productivity. Well-known for creating a positive workplace culture.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
E-Beam Services
04.2022 - Current
- Manage scheduling of all customer processing
- Provide weekly production and revenue figures
- Work with customers on forecasting of inbound shipments and processing
- Maintain customer satisfaction with effective strategies to resolve customer needs, concerns and issues
- Assist and update customer price agreement renewals
- Support billing of customers
- Filing and scanning of customer documents.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers
Accounting Coordinator
Luxottica
11.2016 - 11.2021
- Managed travel and business expenses for all North America and Canada employees
- Project lead for global Concur integration
- Managed employee corporate credit card programs for North America and Canada
- Analyzed company spend and implemented strategic improvements to optimize financial efficiency
- Monitored corporate spend and implemented new tracking policies
- Processed manual wires for domestic and international accounts
- Reported monthly, quarterly and yearly spend and trends
- Validation of resale permits and tax exemptions.
Client Activations Manager
OneCommand, Inc
09.2010 - 07.2015
- Review new contracts for complete and accurate set up information
- Assist dealers in evaluating target market and necessities
- Set up of voice and email campaigns for new dealer accounts
- Customize email templates to meet dealer specific specifications and requirements
- Review direct mail coupons for correct format and completeness
- Edit recorded voice campaigns for clarity using Sony Sound Forge software
- Maintained internal reporting to support account managers.
Realtor
Smythe Cramer
04.2000 - 12.2005
- Medina County Realtor of the Year 2001
- Prospected to consistently grow client base and increase revenue
- Compared recently sold area properties to determine competitive market prices
- Advised prospective clients on current market activities and conditions
- Prepared and marketed homes for successful open house events
- Assisted clients with finding ideal homes by assessing needs, requirements and budgets
- Negotiated contract terms between buyers and sellers.
Education
Real Estate License -
Real Estate Hondros College of Business
Independence, Ohio03.2000
Communications -
Wright State University
Fairborn, OhioHigh School Diploma -
Milton-Union High School
West Milton, Ohio05.1994
Skills
- Expense Reporting
- Financial Reporting
- Data Analysis
- Excellent Verbal and Written Communication
- Account Reconciliation
- Flexible and Adaptable
- Problem Solver
- Detail Oriented
- Positive Team Player
- Highly Organized
- Effective Time Management and Prioritization
- Employee Training
- Customer Service
Additional Information
- Word
- Excel
- Outlook
- Microsoft Team
- Concur Solutions
- SAP
- Presto
- Netsuite
Timeline
Customer Service Manager
E-Beam Services
04.2022 - Current
Accounting Coordinator
Luxottica
11.2016 - 11.2021
Client Activations Manager
OneCommand, Inc
09.2010 - 07.2015
Realtor
Smythe Cramer
04.2000 - 12.2005
Real Estate License -
Real Estate Hondros College of Business
Communications -
Wright State University
High School Diploma -
Milton-Union High School
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