Summary
Overview
Work History
Education
Skills
Timeline
Generic

Racaun Finley

Dayton

Summary

Dynamic delivery driver with a clean driving record and exceptional time management skills, previously with Amazon. Enhanced customer satisfaction through efficient route planning and problem-solving, achieving on-time deliveries. Proven ability to maintain professionalism and foster client relationships, contributing to increased repeat business and operational efficiency.

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Amazon
12.2024 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Contributed to environmental sustainability by following eco-friendly driving practices.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.

Team Leader Manager

Dollar General
01.2023 - 07.2024
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Developed strong relationships with cross-functional departments to support successful project execution.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Streamlined communication within the team for better collaboration and decisionmaking.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
  • Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
  • Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
  • Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.

Cashier Team Lead

McDonald's
01.2021 - 06.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Increased customer loyalty and retention.
  • Operated POS cash register and equipment to collect payments.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Conducted regular audits of register funds to minimize potential losses due to theft or error.
  • Monitored areas for security issues and safety hazards.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Meadowdale Hs
Dayton, OH
08-2021

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Time management
  • Punctual and reliable
  • Attention to detail
  • Problem-solving
  • Dependable and reliable
  • Safe driving
  • Time management skills
  • Clean driving record
  • Loading and unloading
  • GPS and route planning
  • Route management
  • Safe driving record
  • GPS navigation
  • Heavy lifting
  • Order picking and processing
  • Map reading and navigation skills
  • GPS operation
  • Delivery scheduling
  • Vehicle cleaning and maintenance
  • Shipping and packaging
  • Complex Problem-solving
  • Cargo handling
  • Route planning
  • Quality assurance
  • Forklift operation
  • Stocking and inventory
  • Safe driver training
  • Vehicle inspection
  • Delivery recordkeeping
  • Commercial driving
  • Client relationship management
  • Dispatch communication
  • Documentation and reporting
  • Order verification
  • Equipment operation
  • Vehicle maintenance
  • Defensive driving
  • Advanced planning
  • Pre-trip and Post-trip inspections
  • Payment collection
  • Mileage tracking
  • Fuel efficiency
  • Shopping orders
  • Dry vans
  • Product promotion
  • Clear communication
  • Multitasking and organization
  • Verbal and written communication
  • Customer interaction
  • Record keeping
  • Physical stamina
  • Traffic laws
  • Local routes
  • Load management
  • Logistics
  • Package scanning
  • Four-axle vehicles

Timeline

Delivery Driver

Amazon
12.2024 - 01.2025

Team Leader Manager

Dollar General
01.2023 - 07.2024

Cashier Team Lead

McDonald's
01.2021 - 06.2022

High School Diploma -

Meadowdale Hs

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