Race DeCoito
Keaau
Summary
Accomplished Chief Agent at Hawaiian Airlines with a proven record of leading large-scale ground operations, driving team performance, and ensuring flawless execution of ramp services in fast-paced, high-pressure airport environments. Known for exceptional leadership skills, with the ability to inspire, train, and develop ramp crews while fostering a culture of accountability, safety, and teamwork. Expert in coordinating aircraft turnaround processes including baggage handling, fueling, de-icing, and equipment operations, with a sharp focus on regulatory compliance, risk management, and on-time performance. Adept at analyzing workflows, resolving operational challenges, and implementing process improvements that reduce delays and maximize efficiency. Trusted liaison between ramp teams, pilots, and airline management, skilled at clear communication and decisive decision-making. Highly adaptable, detail-oriented, and safety-driven professional who thrives under pressure and consistently delivers results that support both customer satisfaction and airline reputation. Recognized as a dependable leader who leads by example, builds cohesive teams, and ensures every operation meets the highest standards of precision and professionalism.
Overview
10
10
years of professional experience
Work History
Chief Ramp Agent
Hawaiian Airlines, Inc.
Hilo
07.2023 - Current
- Leadership Skills
Guides and motivates ramp agents, delegating tasks while maintaining accountability.Acts as a role model in safety and work ethic.
- Decision-Making Ability
Makes quick and sound decisions under pressure, especially in time-sensitive or unexpected situations, including but not limited to weather delays, equipment issues, etc.
- Strong communication.
Clearly communicates with ramp crews, gate agents, pilots, and operations control to keep ground operations smooth and safe.
- Compliance-Oriented
Ensures all operations follow FAA, TSA, OSHA, and airline regulations, as well as airport authority policies.
- Adaptable
Adjust quickly to changes in flight schedules, weather, staffing shortages, or equipment issues.
- Present Leader
Both Hands-On operator and a strategic leader. Combining technical expertise in aircraft ground handling with leadership, communication, and safety-first qualities. Success being measured not just in on-time departures, but in maintaining a culture of safety, team work, leadership presence and professionalism of the airline.
Line Serviceman
Hawaiian Airlines
Hilo
11.2016 - 02.2022
- Able to spot and understand the needs of customers and provide support in the right format and manner so the customer can thrive.
- Constantly thinking a step ahead in order to anticipate the customers issues and not get tangled up or slow down the whole operation.
- Monitors self performance and spot the imperfections that could make a customers experience even better.
- Able to build a quick bond with co workers and motivate each individual to out perform themselves.
- Lead a flight plan and team to run airport operations as accurately and safely in a timely manner.
- Review daily flight issues and work with team to set better safe time management skills.
- Set and maintain weekly, monthly, and quarterly goals for team.
- Resolve customer service issues in a timely manner.
- Coordinate and dispatch to pilots and flight crew for safe departure.
- Managed daily office operations and productivity of all representatives.
- Provide customers with the best deal of the travel cost and service.
- Process all correspondence and paperwork related to travel itinerary.
- Prepare and finalize flight plans and records to new and existing customers.
Customer Service Agent
United Airlines
Hilo
10.2015 - 12.2016
Retail Sales Associate
Oshima Surf & Skate
Hilo
05.2015 - 12.2015
Education
Associate of Arts - Liberal Arts
Hawaii Community College
Hilo, HI05-2017
High School Diploma -
Hilo High School
05.2015
Skills
- Active And Thorough Listener
- Aircraft ground handling
- Ramp safety protocols
- Equipment operation
- Time management
- Team coordination
- Leadership development
- Effective communication
- Decision making
- Problem solving
- Performance monitoring
- Aircraft safety checks
- Aircraft towing
- Inventory management
- Excellent And Clear Communicator
- Initiative Taker
- Excellent Decision Maker
- Able To Lift Heavy Weight
- Phone Marketing
- Microsoft Office
- Accounting Reports
- Filing/Editing/Stocking
- Effective User Of Technology
References
- Luana Gibson, Hawaiian Airlines General Manager, 808-854-5789
- Haley Nicole Kalai, Advisor Of Transportation, 808-854-3141
- Nicole Suiaunoa, United Airlines Ops Manager, 808-430-1950
- Alyssa Parks, Hawaiian Airlines Co Worker, 808-640-7928
Timeline
Chief Ramp Agent
Hawaiian Airlines, Inc.
07.2023 - Current
Line Serviceman
Hawaiian Airlines
11.2016 - 02.2022
Customer Service Agent
United Airlines
10.2015 - 12.2016
Retail Sales Associate
Oshima Surf & Skate
05.2015 - 12.2015
Associate of Arts - Liberal Arts
Hawaii Community College
High School Diploma -
Hilo High School
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