Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Race Frankhauser

Kalamazoo,MI

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

TeaCupfuls
07.2025 - Current
  • Oversaw all aspects of daily operations, including management and scheduling of staff
  • Time tracking and payroll managment
  • Directed and established customer service principles, resulting in 100 five-star Google reviews within first two months of operation
  • Developed and implemented sales strategy
  • Leadership to a team of 5, providing training and tracking of goals to meet productivity standards
  • Inventory and quality control of inbound shipments, as well as building and design of merchandise display
  • Processing of transactions and product production in high speed environment
  • Development of longer term sales relationships and establishment of catering schedules
  • Hiring and scouting of new employees
  • Conflict management
  • Cultivated partnerships with local suppliers, enhancing quality and sustainability of products.

Dungeon Master/Senior Audio Producer

Camp Dragon Online
07.2022 - Current
  • Facilitate and run games of Dungeons & Dragons, 5th edition, at a professional level.
  • Engage and entertain anywhere from 1 to 7 players for 2.5 to 4-hour sessions.
  • Establish clear and concise boundaries for the safety of all involved.
  • Connect and resonate with players to provide the best possible immersion and experience.
  • Navigate and talk through difficult situations and emotional states.
  • Create and maintain effective lines of communication with players and coworkers, as well as the moderation of online resources.
  • Multitasking involving running multiple aspects of the game
  • Diligent note-taking and documentation of conversations.
  • Use of tools such as Roll20 and Zoom.
  • Audio Production and Cast Member for The Camp Dragon Online Podcast.
  • Utilization of a Digital Audio Workstation to edit and master audio for production and engagement quality.
  • Self-direction and time utilization on a project that exists beyond the established scope of the initial role with the company, and not having either role be negatively affected by the other.
  • Knowledge of audio engineering concepts at a practical and applicable level, with experience in implementing changes in hardware and software remotely for team members.
  • Attention to detail resulting in a consistent final product.

Senior Customer Care Specialist

Stryker
06.2021 - 07.2022
  • Logistic management ensures that stroke intervention resources are able to arrive at facilities the next day.
  • Answering and servicing inbound phone calls, handling a large variety of customer needs.
  • Case management via Salesforce and Oracle.
  • Facilitating communication and coordination between multiple layers of operations.
  • Documentation tracking and management.
  • Inventory tracking.
  • Order placement with no margin for error.
  • Managed escalated customer service calls by providing appropriate solutions quickly.

Consumer Loan Officer/Underwriter

KALSEE Credit Union
04.2020 - 06.2021
  • Securing needs-based sales and fulfillment of sales goals.
  • Relationship Management: Serve as the point of contact for the Credit Union to nurture and grow customer relationships with a goal-focused approach to financial well-being.
  • Build and maintain a book of business: Responsible for the sourcing and execution of all manner of lending needs for consumer customers.
  • Loan origination and underwriting for applications I process, performed in a decentralized system.
  • Documentation tracking and management.
  • Answering and servicing inbound phone calls, handling a large variety of member needs.
  • Specialization in Consumer Lending: Analyze ways for customers to utilize lending options to achieve their financial goals.
  • Following risk management procedures to ensure the security of both members and the Credit Union.
  • Due diligence and compliance with AML/BSA regulations.

Relationship Banker/Loan Origination

Huntington National Bank
07.2018 - 04.2020
  • Securing needs-based sales and fulfillment of sales goals.
  • Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
  • Relationship Management: Serve as a point of contact for the bank to nurture and grow customer relationships with a goal-focused approach to financial well-being.
  • Build and maintain a book of business: Responsible for the sourcing and execution of all manner of lending needs for consumer customers.
  • Specialization in Home Equity Lending: Analyze ways for customers to utilize equity to achieve their financial goals.
  • Following risk management procedures to ensure the security of both customers and the bank.
  • Due diligence and compliance with AML/BSA regulations.

Financial Consultant/Consumer Sales

PNC Bank
03.2017 - 07.2018
  • Securing needs-based sales and fulfillment of sales goals.
  • Relationship analysis: Finding the best options to fit customer needs, with a focus on consumer lending options.
  • Following risk management procedures to ensure the security of both customers and the bank.
  • Customer service focused on long-term financial well-being.
  • Mentoring and training of other consultants in sales and services.

Assistant Manager and Customer Service Adviser

Uncle Ed's Oil Shoppe
06.2016 - 03.2017
  • Operation of the store, shift leadership, and direction.
  • Advising customers on services, and securing sales.

  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Master Technician.
  • Cash reconciliation and inventory.

Appliance Sales Specialist

Sears
03.2015 - 06.2016
  • Processed orders for new appliances, parts, and accessories.
  • Shipping and delivery coordination.
  • Utilized effective sales strategies to meet monthly sales targets.

Sales Associate

Menards
06.2014 - 03.2015
  • Help customers find solutions to projects, and help them choose parts and tools for the job.
  • Stocking, fronting, facing, and creating displays to advertise goods in the store.
  • Inventory management and stock audits.
  • Provided accurate information about products, prices and services.

Assistant Manager

Five Guys Burgers and Fries
06.2012 - 06.2014
  • Operation of the store, shift leadership, and direction.
  • Training and mentoring of new employees.
  • Member of the team assigned to set up and open three separate Five Guys locations in Portage, Holland, and Grand Rapids, MI.

Education

High School Diploma -

Kalamazoo Central High School
Kalamazoo, MI
01.2012

Skills

  • Customer relationship management
  • Emotional intelligence
  • Team collaboration
  • Professionalism
  • Decision-making
  • Multitasking capacity
  • Adaptability
  • Excellent communication
  • Conflict resolution
  • Time management
  • Documentation management
  • Attention to detail
  • Creative problem solving
  • Inventory management
  • Logistics coordination
  • Recording techniques
  • Teamwork and collaboration
  • Sales development
  • Leadership and team building
  • Employee motivation

Certification

  • Certified Notary Public
  • NMLS
  • ServSafe Manager

Timeline

General Manager

TeaCupfuls
07.2025 - Current

Dungeon Master/Senior Audio Producer

Camp Dragon Online
07.2022 - Current

Senior Customer Care Specialist

Stryker
06.2021 - 07.2022

Consumer Loan Officer/Underwriter

KALSEE Credit Union
04.2020 - 06.2021

Relationship Banker/Loan Origination

Huntington National Bank
07.2018 - 04.2020

Financial Consultant/Consumer Sales

PNC Bank
03.2017 - 07.2018

Assistant Manager and Customer Service Adviser

Uncle Ed's Oil Shoppe
06.2016 - 03.2017

Appliance Sales Specialist

Sears
03.2015 - 06.2016

Sales Associate

Menards
06.2014 - 03.2015

Assistant Manager

Five Guys Burgers and Fries
06.2012 - 06.2014

High School Diploma -

Kalamazoo Central High School

References

References available upon request.

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