Summary
Overview
Work History
Education
Skills
what im looking for after the car wash
Timeline
Generic

Race Paul

Jacksonville,FL

Summary

Dynamic manager with a proven track record at Beaches Car Wash, excelling in inventory management and team leadership. Enhanced customer satisfaction through effective training programs and conflict resolution, achieving a significant improvement in service quality. Adept at multitasking and regulatory compliance, driving operational excellence and fostering a high-performing team culture. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Manger

Beaches Car Wash and Gift Gallery
Jacksonville, FL
07.2016 - Current
  • I started at Beaches in 2016 while i was a junior in high school i graduate in 2017 from fletcher high then attended Florida State College At Jacksonville, graduating with an AA in 2021. while working an going to school i got promoted to supervisor at the car wash in 2019. shortly after i graduated with my aa in 2021 i got promoted to Manger at beaches car wash.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Monitored staff performance and addressed issues.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Directed recruitment, hiring, and training of new staff members.
  • Ensured compliance with industry regulations and company policies.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assigned work and monitored performance of project personnel.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted system maintenance activities including testing, cleaning, repairing and replacing parts where necessary.
  • Performed maintenance tasks on equipment such as cleaning, lubricating, and replacing parts as needed.
  • Repaired malfunctioning equipment by troubleshooting issues and replacing defective parts.
  • Performed cashiering duties including cashing out chips, coins, and tokens for patrons.
  • Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
  • Conducted cashiering duties such as deposits, withdrawals, transfers, payments, collections, check cashing.
  • Trained new employees on car wash operations and customer service standards.
  • Cleaned interior and exterior of vehicles using a pressure washer, brushes, soap, and other cleaning materials.
  • Maintained cleanliness and organization of work area.
  • Conducted regular inspections on machines used in car wash process to ensure proper functioning.
  • Transported materials, equipment or supplies to or from work areas.
  • Participated in team meetings and contributed ideas for improving service.
  • Rotated handles on equipment to regulate pressure or flow of water, air, steam or abrasives from sprayer nozzles.
  • Inspected vehicles for any damages or scratches prior to washing them.
  • Vacuumed interiors, cleaned windows, and dusted dashboards for a complete clean.
  • Wiped down windows with special cleaning solutions for spotless clarity.
  • Disassembled and reassembled machines or equipment or removed and reattached vehicle parts or trim.
  • Polished the exterior surfaces of cars to remove dirt and grime.
  • Scrubbed tires and wheels with specialized chemicals and polishes for maximum shine.
  • Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
  • Prepped vehicles for washing, including removing large debris and applying pre-wash solutions.

Education

Associate of Arts -

Florida State College At Jacksonville,
Jacksonville, FL
07-2021

Skills

  • Inventory management
  • Team leadership
  • Employee training
  • Customer service
  • Regulatory compliance
  • Performance evaluation
  • Problem solving
  • Time management
  • Professional and courteous
  • Multitasking Abilities
  • Staff management
  • Hiring and training
  • Team building
  • Recruitment and hiring
  • Good judgment
  • Adaptability
  • Goal setting
  • Work prioritization

what im looking for after the car wash

  • I am currently seeking to get involved in Construction Materials Lab Technician full time position looking to get help with attaining (OKAPA, NICET, ACI) certification.
  • then after i master materials testing i want to then further my Career with said company into becoming an CEI Construction Inspector.

Timeline

Manger

Beaches Car Wash and Gift Gallery
07.2016 - Current

Associate of Arts -

Florida State College At Jacksonville,
Race Paul